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We are currently experiencing technical difficulties taking card payments and are working to get this fixed urgently. PayPal payments can still be taken and are unaffected by the issue. Apologies for any inconvenience caused.

It's easy to return items to ASOS for FREE

Follow the simple steps below to print your ASOS returns label and find your nearest Collect+ store from over 5,000 nationwide. You'll receive a receipt and a code to track your parcel online.
  1. Attach the CollectPlus label


    You should have received a CollectPlus returns label with your order

    Can't find the returns label? Create a new one

    Please attach the returns label to the parcel, ensuring the delivery label is not visible and that your parcel weighs less than 10kg

  2. Drop the parcel at a shop

    You can drop off your parcel at ANY of over 5,800 local stores, open late, 7 days a week

    The shopkeeper will scan the parcel and give you a receipt with a unique reference code, allowing you to track your parcel

    Your return will be processed on arrival at ASOS