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Latest update: The last date to send parcels for delivery before Christmas has now passed. Parcels are being delivered into and collected from our stores as usual, however volumes remain high.

It's easy to return items to Dorothy Perkins for FREE

Please ensure you have obtained a Returns Number by logging into 'My Account' at Dorothy Perkins and select 'Request a return' and obtain a returns number before proceeding.
  1. Attach the CollectPlus label

    Arcadia_new_label

    You should have received a CollectPlus returns label with your order

    Can't find the returns label? Create a new one

    Please attach the returns label to the parcel, ensuring the delivery label is not visible and that your parcel weighs less than 10kg

  2. Drop the parcel at a shop

    You can drop off your parcel at ANY of over 5,500 local stores, open late, 7 days a week

    The shopkeeper will scan the parcel and give you a receipt with a unique reference code, allowing you to track your parcel

    Your return will be processed on arrival at Dorothy Perkins