0845 270 9888
(local rate)
Monday to Friday, 8am-8pm
Saturday, 8am-12pm (Noon)
1. Drop-off in-store 2. Track Online 3. Email/SMS Alerts 4. Collect in-store
track your parcel
Verisign Secured

Brought to you by

Home Delivery Network and PayPoint

About Collect+

Collect+ is a convenient and secure parcel service that enables you to collect, send and return parcels at neighbourhood stores.

  • Return items to many well-known retailers, quickly and easily
  • Have online shopping delivered to a local store to collect when it suits you
  • Send parcels to friends, relatives and even eBay traders

There are currently over 3500 stores offering the Collect+ service, including supermarkets, corner shops and newsagents.

Collect+ is designed for the way you live your life.

  • Convenient!
    • Available at 3500 local stores across the UK
    • Send and collect parcels at a time that suits you!
    • All Collect+ stores are open at least 9 hours/day, Mon-Sat
    • 98% of stores are open at least 8 hours/day, 7 days a week
  • Secure!
    • Email/SMS alerts & proof of delivery
    • Online tracking & Insurance cover
    • Our stores, drivers and depots also use secure storage facilities, barcode scanners, signatures pads and proof of ID checks
  • Reliable!
    • Collect+ services are delivered by PayPoint, the UK's leading payment network, and Home Delivery Network, the UK's largest home delivery and collection service.
    • Collect+ has carefully selected from the PayPoint network of over 22,500 convenience stores to provide the best possible service.
    • The movement of parcels is provided by Home Delivery Network Limited (HDNL). Their 3500 dedicated drivers deliver and collect over 300,000 parcels a day.
Back to top

Returning items to a retailer

Collect+ offers simple and convenient customer returns services for a number of online and catalogue retailers, including Littlewoods, Very, Woolworths, MandMDirect.com and many more.

Returning a parcel is easy:

  1. Your retailer may have sent you a Collect+ returns label or you can quickly print one online via our website.
  2. Simply attach your returns label and drop-off your parcel in-store.
  3. You will then receive a receipt with a tracking code allowing you to track you parcel online.

Visit our returns page to discover how to obtain a returns label for your retailer.

Have parcels delivered to a Collect+ store

Collect+ is available as a delivery option from the following retailers:

Additions Choice Empire Stores Great Universal Kays
Marshall Ward Littlewoods Very Woolworths
  1. Simply select Collect+ as the delivery method when you order
  2. Choose your most convenient Collect+ store
  3. You will be contacted by email, SMS or phone alert when your parcel is ready for collection
  4. Collect your parcel at your convenience

That's it!

Trading on eBay? Take a look at our store-to-store service

Back to top

Sending parcels to friends, relatives and even eBay traders

You can now send and receive parcels up to 10kg & 50x30x30cm via Collect+ stores for only £4.49!

How does it work?

  1. Download and print your label
  2. The sender takes the parcel to any Collect+ store
    They'll scan and store it securely and the sender will be given a receipt as proof of despatch
  3. We send an email or SMS message to tell the sender and recipient it's been dropped off. The message includes a reference number that is used to track it online and to claim the parcel at its destination
  4. When it arrives at its destination, we email or SMS the sender and recipient that it's ready for collection
  5. The recipient collects their parcel when it suits them. We'll hold the parcel for up to 10 days. The sender and recipient are sent a further email/SMS message telling you it's been collected

That's it!

Back to top

Ready to Send a Parcel?