Over 5,000 local stores offer Collect+ services from early ‘til late and 7 days a week.
Our stores are chosen for their long opening hours, handy locations and secure storage facilities and include supermarkets, newsagents, corner shops and even service stations.
Just stick your Collect+ returns label to your parcel and drop it off at your nearest Collect+ store. Remember not to cover up the barcode with your tape and to ensure that it is securely fastened to prevent it coming off in transit.
There are two ways to get a Collect+ returns label:
- You will find a pre-printed label with the delivery documents in your package
- You will find instructions explaining how to obtain your returns label from our website or your retailer with the delivery documents in your package
Ensure that any labels that were on the parcel when you originally received it are either removed if possible or covered with the new returns labels that you are attaching. It’s important that you cover up or remove any pre-existing barcodes to prevent your parcel from being incorrectly scanned.
Find your retailer and discover how to obtain your Collect+ returns label
Once you have dropped your returns parcel at your chosen Collect+ store, you must keep your receipt as this has your parcel tracking code on it.
Once your parcel has been returned to your retailer you should allow adequate time for them to process your goods. Please refer to your retailer if you have any queries.
With Collect+ you’re protected with online tracking and £50 compensation cover as standard.
If you are sending valuable parcels we recommend that you upgrade to our Signature Required option where for £1 extra you get a signature confirmation that your parcel has been delivered as well as £50 compensation cover. Further upgrades cost just £3 for £150 cover or £5 for £300 compensation cover, both with signature confirmation.
You can send lots of items using Collect Plus; however some items cannot be carried.
It is your responsibility to check whether the item you are sending is prohibited or restricted and therefore mentioned below and in our terms and conditions.
Items that must not be sent using Collect Plus due to health and legal reasons include the following:
- Aerosol cans/Sprays
- Animals or creatures of any kind/Animal Fur/ Animal Remains/ Ivory
- Any of the following; Gases/Pyrotechnics/Arms, Ammunition/Flammables/Corrosives/ Toxics/ Noxious, Hazardous, Radioactive or Oxidizing materials:
- Biological Samples
- Currency of any kind (Inc money, stamps, event tickets, lottery tickets, payment cards, securities, bullion, coins)
- Drugs and Medicines (Inc prescription, medical/dental records, recreational)
- Dry ice/Frozen water
- Environmental waste/ Medical waste
- Infectious substances
- Liquids (Inc Alcohol, Paint, Oils, Gels, Lubricants, Fuels)
- Perishables (Inc Flowers, Plants (inc derivatives), Fruit, Temperature controlled foodstuffs (chilled, wet, frozen, liquid))
- Pornographic materials/Obscene or unlawful publications
- Weapons (Inc replicas)
The following items may be sent using Collect Plus, however will not be covered in the event of a claim:
- Glass items (Including lamps/mirrors)
- Musical Instruments
- Original Photos/ Videos
- Precious metals/stones (Gold, Silver, Diamonds)
- Ceramic/Marble/China/Stone/Amber/Fossils/Porcelain/Pottery (composites or items containing these materials)
Please remember that we also cannot carry any item that is outside of our maximum dimensions of 60x50x50cm or our maximum weight of 10kg
Click here to find out what you can send with Collect Plus
You can send all kinds of items with us including:
• Books, CDs, DVDs
• Clothes and fashion accessories (i.e. Handbags, belts)
• Small electrical equipment (i.e. Coffee makers, microwaves, kettles)
• Dry/non-perishable foodstuffs (i.e. Teabags, spices, dry sweets)
• Freeview boxes and internet routers
• Games consoles
• Laptops/Computer Monitors
• Non-prescription/Herbal medicines
• Mobile phones and accessories
• Television Screens
• Whey protein powder/other dry supplements
• Sports equipment and accessories
• Gardening equipment
• Outdoor/Leisure equipment
• Soft furnishings, curtains and bedding
• Luggage and bags
• Hand and power tools
Please remember that we cannot carry any item that is outside of our maximum dimensions of 60x50x50cm or our maximum weight of 10kg. Appropriate parcel cover should be taken out to ensure that parcels are fully covered in the event of a claim. The value of the parcel contents should not exceed the amount of cover taken out. Parcel cover is only an additional £3 for £150 cover and £5 for £300 cover.
Sadly there are some items we cannot carry for example glass items or items containing glass, ceramics, and liquids of all kinds. For further information please see our prohibited and restricted items list.
Each item should be packaged appropriately dependent on the items shape and weight. For further advice on packaging please click here. Items that are not correctly packaged will mean that any claim made will be invalid.
If you are sending a parcel to the Highlands and Islands you will not see any tracking following a scan which states your parcel is at the National Hub. Please allow up to 5 working days following this tracking event before contacting us.
Collect+ offers Click & Collect with over 30 brands to make your shopping convenient. When purchasing your item from any of the below online, simply choose the Click & Collect option and choose to have the item delivered to your local Collect+ Store. With over 5250 stores open late and on weekends you can pick up your purchases when convenient to you.
Click & Collect with:
House of Fraser
The White Company
Pull & Bear
K & Co
During our claims process we will require proof of the item’s value so that we can compensate you for the damage or loss of your parcel.
If you are claiming for an item you have sold, we will accept an invoice which shows payment from your buyer, alternatively we will accept an itemised receipt showing the date and cost of purchase (along with a description of the contents).
If you are claiming for an item which you have not sold, i.e. you have sent as a gift or a parcel containing general contents, then acceptable proof of value will be the original purchase receipt which clearly shows the date of purchase and the amount paid.
Parcels can be delivered anytime between 7am and 9pm Monday to Friday, we do not offer timed delivery slots. We do make some deliveries to customer’s homes on Saturdays, but cannot guarantee this across the UK so we don’t count this as a working day.
We value your custom, so for parcels sent in a month in the following tiers you will receive a discount for the following month of:
50+ parcels = 5% of all parcels in the next calendar month
100+ parcels = 7.5% of all parcels in the next calendar month
150+ parcels = 10% of all parcels in the next calendar month
You will receive an email mid month to confirm your current parcel volume and at the end of the month to confirm your qualification of discount for the next month
All discounts will be automatically applied at checkout
NB this only applies to labels booked on the Collect+ website
We are keen to learn about our customers experience in our Collect Plus stores, so when you drop off a parcel or collect one, we may then email you to understand your experience and get your feedback. This information is regularly reviewed and feedback to the store network
This new service is not guaranteed but we will make best endevours to meet the two working days following drop off at the store.
Please remember that Sundays and bank holidays are not “working days” and will add in extra days to delivery.
This service works in exactly the same way as our “Economy service” always has, just faster. This is typically a two day service which starts, the day after you drop off your parcel, it will be collected the next working day and in most instances be delivered the next working day after that.
Please note that you should typically allow 1 extra working day for deliveries to and from Northern Ireland, the Isle of Wight, Isle of Man and the Far North of Scotland and up to 5extra working days for the deliveries to and from the Scottish Islands.
Please also note that we do not deliver to or from the Channel Islands.