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It's easy to return items to VAX

  1. Attach the Collect+ label

    If you require a label or need further information, please contact:

    VAX customer services team
    Telephone 0844 412 8455

    Before sending your item back, please download and read Vax's terms and conditions

    Then, attach the label to the parcel, ensuring the delivery label is not visible and that your parcel weighs less than 10kg

  2. Drop the parcel at a shop

    You can drop off your parcel at ANY of over 4,500 local corner shops, open late, 7 days a week