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Collect+ for merchants

Collect+ has created a unique network of over 4,500 local corner shops, open late 7 days a week, offering innovative parcel services:

  • Deliveries: customers can collect their online shopping from a local corner shop - No more waiting in or face trips to parcel depot!
  • Returns: simple and convenient customer returns - No need to spend lunchtimes or Saturdays queueing to send items back!

Many leading UK brands already offer Collect+ services to their customers, including: Static_logos

Contact our sales team to find out how Collect+ can enhance customer conversion and retention:

sales@collectplus.co.uk

Deliveries made easy

According to IMRG Consumer Delivery Survey, March 2010:

  • Up to 10% of home deliveries fail on the first attempt
  • 44% of online shoppers claim home delivery concerns have prevented them from buying
  • 39% claim bad delivery experiences have prevented them from ordering again from the same company

Now, customers no longer need to wait in for deliveries or risk receiving the dreaded ‘Sorry, we missed you’ card, wasting their precious Saturday morning on a trek to a parcel depot or sorting office.

Retailers can offer their customers the choice of having their order delivered to one of over 4,500 local corner shops, open from early morning until late and 7 days a week, ready for collection at a time that suits them.

The customer receives email or SMS alerts and a unique collection code as soon as the parcel arrives. It is held for 10 days and we send reminders to ensure they need never miss another parcel again.

  • Over 4,500 local UK shops offer Collect+ services 7 days a week
  • 24-48 hour delivery with real-time online tracking
  • Email/SMS alerts tell the customer that the item is in-store ready for collection
  • Parcels are held in-store for 10 days, protected by secure storage facilities
  • Customers present a unique 7-character code to collect their parcels
  • Additional ID checks are available on request and a digital signature is captured as proof of delivery

How it works

  1. 1. The customer chooses a local shop when they order
  2. 2. Order is despatched from retailer and can be tracked online
  3. 3. Collect+ tells the customer when it arrives at the nominated shop
  4. 4. The customer collects their parcel when it suits them, within 10 days

Integration

Collect+ delivery services can be integrated using our standards-based web services.

  • An API makes website integration straightforward, allowing customers to search by postcode and choose a suitable delivery location
  • Collect+ can be integrated with merchants fulfillment systems via Home Delivery Network and MetaPack.
  • Existing HDNL clients can implement Collect+ with minimal changes to their current implementation.
  • Our IT hub sends customers co-branded email and SMS alerts and reminders.
  • Shops use familiar PayPoint terminals to provide quick, secure transactions and capture digital signatures as proof of delivery.

Returns made easy

In an increasingly competitive marketplace, simple and straightforward returns procedures are an important factor in consumers’ buying decisions and vital to retailers’ success.

Consumers have always valued brands which adopt a customer-friendly approach to returns and the ability to predict and process returns promptly and economically is vital to maximising a retailer’s profits.

Collect+ offers a simple returns service with the assurance of proof of postage, insurance and online tracking, while our shops’ opening hours and locations mean parcels can be dropped-off whenever and wherever it suits the customer.

Retailers benefit from very competitive rates with impressive service levels and rapid implementation with no integration required.

Collect+ began its operations running a returns service for Shop Direct Group. After handling hundreds of thousands of parcels with very positive customer feedback and demonstrating significant commercial and operational benefits, Collect+ is now the recommended returns option for all SDG brands, including Littlewoods and Very.

  • Customers can drop off parcels at ANY shop offering Collect+ services
  • Pre-printed or online returns labels with client and customer-paid options
  • Online tracking & insurance as standard
  • No merchant integration required
How it works
  1. 1. The customer attaches a Collect+ returns label to their parcel
  2. 2. The customer drops the parcel off at any local shop offering Collect+
  3. 3. The parcel can be tracked online to its destination
Label Production

We recommend returns labels are printed as part of the despatch note and Collect+ can assist your team by supplying templates, specifications, label data and IT support. But, we also offer co-branded online booking solutions:

  • Client-paid and customer-paid options
  • User-friendly, short URL
  • Co-branded landing page
  • Captures customer and order details to simplify operations and returns processing
  • Secure, PCI-compliant website

Client Support

At every stage of the partnership, Collect+ is dedicated to providing excellent client account management.

The Collect+ sales team will create a tailored package for new clients, with services, rates, SLAs and timescales to meet key business objectives. We can arrange trials, pilot programmes and even extend our store network and logistics to match a client’s customer base or specific operational requirements.