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Return a parcel
Returning an item using Collect+ is easy: simply attach a Collect+ returns label, then drop-off your parcel at ANY Collect+ store and track it online. There are over 3500 Collect+ stores across the UK and 99% are open 7 days/week.
Your retailer may provide a Collect+ returns label with your order or you can quickly print one from our website.
Please select your retailer carefully to ensure your parcel is delivered correctly. Collect+ cannot accept responsibility for mislabelled or unlabelled parcels.
Find your retailer below to discover how to obtain a Collect+ returns label.
FREE Returns for Shop Direct Group Stores
Please note, your wrapped item must weigh less than 10kg.
How to return an item to these retailers
- A returns note and a Collect+ returns label is supplied with your order.
- Complete the returns note, wrap the item and attach the Collect+ returns label.
- Take your parcel to ANY Collect+ store.
- The store assistant will scan it and you will be given a receipt with a tracking code to track it online.
If you do not have a Collect+ returns label, you can complete a simple web-based form to print one from your PC.
That's it!
New! MandMDirect.com Returns, just £3.99!
You can now use Collect+ to return items to MandMDirect.com with online tracking and insurance.
Book your MandMDirect.com returns label online
New! Teds-Shed.com Returns, just £3.99!
You can now use Collect+ to return items to Teds-Shed.com with online tracking and insurance.
Book your Teds-Shed.com returns label online
FREE Hotter Shoes Returns
You can now use Collect+ to return items to Hotter Shoes with online tracking and insurance.
Book your Hotter Shoes returns label online
New! Mint Velvet Returns, just £3.99!
You can now use Collect+ to return items to Mint Velvet with online tracking and insurance.