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Turn browsers into buyers with Collect+
As modern lifestyles become busier and online retail matures, consumers increasingly demand the same choice and convenience from the delivery experience as they enjoy while browsing and buying.
Established in February 2009 as a joint venture by Home Delivery Network and PayPoint, Collect+ is unique in being able to offer convenient and secure parcel services through an unrivalled UK network of 3500 local stores.
Collect+ presents retailers with a unique opportunity to improve conversion and retention by offering customers the choice of collecting and returning parcels quickly and simply, at a time and place that suits them.
- Click & Collect+
- Allow your customers to collect parcels from 3500 local stores
- 99% open late, 7 days a week
- Real-time online tracking & POD
- Email/SMS alerts & reminders
- Secure storage & CCTV
- Competitive rates & 24-48 hr delivery
- Integrate via Collect+ APIs, HDN or MetaPack
- Simple Returns
- Customers can return items at ANY Collect+ store
- FREE and customer-paid returns options
- Pre-printed & online returns labels
- Real-time online tracking & insurance as standard
- Competitive rates
- No merchant integration required
Collect+ Stores
Our unrivalled UK network of 3500 Collect+ stores, coupled with proven technology and logistics, offers flexibility, security and unprecedented consumer convenience. Collect+ stores include well-known multiples and independents occupying a trusted position at the heart of their local communities.
- Over 75% of the UK population are within 1 mile of a Collect+ store in urban areas and 5 miles in rural areas.
- All stores are open at least 9 hours a day, Monday-Saturday.
- 98% of stores are open 8 hours a day, 7 days a week.
- Stores offer secure parcel storage facilities & local parking.
- PayPoint's retail network of 22,000 stores and HDN's national delivery network of drivers and depots allows us to accurately map and rapidly scale our network coverage in response to client data.
- PayPoint terminals, which handle over 1million transactions every day, and HDN depots' and drivers' scanners provide real-time tracking and proof-of delivery.
- Incoming data from stores, drivers, depots and websites is securely processed by a central IT hub, which powers our email/SMS contact strategy and detailed reporting.
- Our experienced support team operates a rigourous training and assessment programme for stores and depots.
- Find your nearest Collect+ store
Experienced, reliable & Secure
Our parent companies provide years of experience in fulfillment, logistics and retail network management, with the resources to rapidly scale operations in response to seasonal peaks and a client's specific requirements.
Home Delivery Network Limited is the UK's largest dedicated home delivery and collection service, delivering 300,000 consignments every day for over 120 retailers. HDNL has over 90 years combined experience and sorts over 116 million items a year. Its 4,360 vehicles deliver to all 1,760,000 UK post codes in 120 postal regions and two thirds of the UK's population receives at least one delivery from HDNL each year.
PayPoint is the UK's largest retail payment network and a FTSE 250 company. In 2009, its network of over 22,000 shops processed payments worth £8bn for more than 1,000 clients, including the UK's largest household bill issuers.
PayPoint agents process over 1m+ transactions each day through a simple, staff operated terminal. These terminals have uptime in excess of 99.9% and strong agent service compliance means PayPoint maintains over 98% customer satisfaction.
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