Accessibility links

Our services are subject to changes over the upcoming bank holiday weekend. Click here for details.

It's easy to return items to Topshop for FREE

Please ensure you have obtained a Returns Number by logging into 'My Account' at www.topshop.co.uk and select 'Request a return' and obtain a returns number before proceeding.
  1. Attach the CollectPlus label

    Topshop label

    You should have received a CollectPlus returns label with your order

    Can't find the returns label? Create a new one

    Please attach the returns label to the parcel, ensuring the delivery label is not visible and that your parcel weighs less than 10kg

  2. Drop the parcel at a shop

    You can drop off your parcel at ANY of over 5,800 local stores, open late, 7 days a week

    The shopkeeper will scan the parcel and give you a receipt with a unique reference code, allowing you to track your parcel

    Your return will be processed on arrival at Topshop