News Updates | January 1st 2019

CollectPlus ranked #1 for customer satisfaction by YouGov

According to YouGov, we have the UK’s parcel sector’s most satisfied customers, and that is something we feel very proud of.

CollectPlus YouGov customer satisfaction score

At CollectPlus, we deliver freedom and convenience, not just parcels, so you can get on with your day. All of our stores are open early ‘til late, so you can collect, return or send your parcels at a convenient time for you. What’s more, we have over 7,000 CollectPlus points and work with over 350 brands, so why not see how the most loved parcel service can allow you to have more freedom in your life?

About YouGov

YouGov is the most quoted authoritative measure of public opinion and consumer behaviour. From the very beginning, YouGov has been driven by one simple idea: The more people participate in the decisions made by the institutions that serve them, the better those decisions will be. Their panel of UK consumers help businesses like us at CollectPlus to continue to provide a great customer experience.

YouGov’ research found CollectPlus top of the table on the BrandIndex Satisfaction measure when analysing the data collected in the 52 weeks up to the 31st December 2018. All data was collected using an online survey and respondents are members of the YouGov panel.

The 50,294 strong research sample of customers from the parcel sector for this study were surveyed and weighted to a UK nationally representative 18+ adult profile. The Satisfaction metric measures a customer’s satisfaction with their recent experience with the brand.

January 1st 2019 - by @CollectPlus