COVID-19 – 23rd March 2020
Considering the rapidly developing situation with COVID-19, we would like to update you all on the current preparations and decisions we are making here at CollectPlus.
Firstly, we’d like to assure you that although the current situation is challenging and uncertain for everyone, we’re taking it very seriously. We have always strived to provide the best possible service and under the current circumstances, we’ve reviewed our delivery options to you and have listed them below. We’ve put plans and processes in place to further protect our colleagues and our business, ensuring we continue to deliver a good service to you.
CollectPlus will aim to issue updates on a regular basis in line with government guidance and public health regarding all our services here in the UK.
At present we are still operating as normal across our entire UK store network
Delivering and Collecting Collect+ parcels
CollectPlus is working closely with Paypoint stores to ensure that a common and consistent process is introduced. Until advised otherwise the following processes will be put in place to adhere to government guidelines for maintaining social distancing:
-When entering the store our driver will place the parcels in the area nominated by the store representative, the driver will then scan all parcels as per their normal process
-Our driver will ask the store representative to place all parcels for collection in a location which they are able to access without having to have the parcels passed to them, the driver will then scan all the parcels as per their normal process
-Where safe to do so, the driver will maintain a distance of 2 meters from the store representative or customers
-The store representative will be asked for their name and then the driver will enter this into their device
-If the store refuses to accept the parcels, the driver will follow the standard refused process by returning the parcels to the service centre
-If the store is closed on arrival, the driver will follow the standard store closed process by returning the parcels to the service centre
-If you decide that you no longer require your goods, you parcel will be held at the store for a period of 10 days as per the standard process then returned to the retailer
-We are processing parcels as normal with the above precautionary steps now in place
-We are working with all our suppliers to prepare for a potential drop in staffing levels to ensure continuity in service
-All of our preferred cleaning suppliers have confirmed they have good levels of stock and we have products available in all our sites to maintain good levels of hygiene. We have also put preparations in place for potential deep cleaning should the need arise following government guidelines
Protecting our workforce
-We continue to issue regular communications to all our internal and front-line colleagues based on the latest government guidelines, we are updating our daily key messages
-We have limited all non-essential travel with immediate effect and have instructed all face to face meetings to be switched to Skype meetings
-Anyone who is displaying symptoms or lives with someone displaying symptoms, however mild, are now self-isolating in line with government guidance
-Further information is available on https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
March 23rd 2020 - by @CollectPlus