Updates | March 1st 2018

Services returning to normal in some areas after adverse weather conditions

Thank you for your patience and understanding during the adverse weather conditions around the UK, which has delayed delivery of some parcels.

[Updated: 07/03/2018]

We are working hard to restore service across the UK and continue to make good progress with our service recovery.

With the exception of Glasgow, the North West, the South West and some parts of Kent, services are now returning to normal in most parts of the UK. Thank you for your continued patience.

[Update: 05/03/2018]

As conditions improve up and down the country, we’re pleased to report that we are making good progress in recovering services across the UK, and have additional resource in place to work through a high volume of parcel deliveries today.

Please be aware, however, that due to the build-up of parcels resulting from last week’s severe weather conditions, delays in delivering parcels are still anticipated well into the coming week in some areas, particularly Scotland, the North West of England, North Wales and the South West. We expect services in most other areas to return to normal from tomorrow.

Our drivers and service centre staff are working hard to bring services back to normal, and we greatly appreciate your continued patience while we get back on track.

[Update: 02/03/2018]

The Weather continues to hamper our collections and deliveries throughout the UK, particaularly in Wales and the West of England. Services are beginning to return to normal in Scotland and South East England. However, treacherous conditions remain across all major road networks throughout the country, with a number of arterial routes at a standstill.

  • A major incident relating to the weather has been declared in the South West of England, affecting a number of our service centres. Aberystwyth, Nantgarw and Bristol will not be operational today.
  • Amber and yellow warnings remain in place across all other parts of the country. We were unable to reach a number of collection locations yesterday due to the above.
  • Deliveries to the North West of England have been severely affected by closures on the M62, A58 and A267
  • Closure of the M40 this morning has affected delivery to some parts of the Midlands.
  • Deliveries in Central England are returning to normal, but some parts of Lincolnshire remain inaccessible.

To help deliver your parcels as soon as we possibly can in the current conditions, we have taken the decision to extend our normal delivery hours into the weekend. However, we do not expect this recovery exercise to be complete until well into next week.

We will be updating this page daily until conditions return to normal.

Our drivers are doing their best to deliver where safe, please keep an eye on the tracking for your parcel.

[Update: 01/03/2018]

The Met Office has today issued a “Red” warning in some parts of England, Scotland and Wales, which advises that immediate action should be taken to keep people safe from the impact of the weather and that risk to life is likely. Our drivers therefore cannot access certain areas until conditions become safe.

This means there will be postcodes within the worst-affected areas that we will unfortunately not be able to deliver today (Thursday, 1st March). At time of writing, the worst affected areas are as follows:

Inverness, Aberdeen, Perth, Glasgow, Livingston, Kilmarnock, Carlisle, Gateshead, Stockton, Aberystwyth, Gloucester, Llanelli, Nantgarw, Bristol, Southampton, Yeovil, Exeter, North Devon, Newton Abbot and Truro

The Red warning has now been removed for Scotland, however conditions remain hazardous having seen over 40cm snow on Wednesday, so we would ask that you please bear with us while we work to deliver your parcels.

We expect to see further disruptive weather, particularly now across the South West and Wales where we have a Red weather warning in place until the early hours of Friday.

We will be updating this page daily until conditions return to normal.

Our drivers are doing their best to deliver where safe, please keep an eye on the tracking for your parcel.

March 1st 2018 - by @CollectPlus