I have lost my tracking number

If you purchased the label, you can find your CollectPlus tracking reference on the attachment in the email we originally sent to you when you purchased the label or on your receipt you would have been given when you dropped off your parcel.

If you have an account with us, you can find your CollectPlus tracking reference by logging in here.

If a retailer has supplied you with a returns label you will have to contact them directly for more information.