What happens if no one is home when my parcel is delivered?

If you have not upgraded to our Signature Required option and your recipient is not at home when the delivery is attempted, our driver will try to leave your parcel in a safe place and leave a card to explain where the parcel is. (To protect the safety of your goods we have certain guidelines in place as to what counts as a ‘safe place’).

If the driver cannot find a safe place, they will keep the parcel and leave a card with a telephone number for redelivery to be arranged. They will attempt redelivery 3 times before your parcel is returned to you.

If you have chosen our Signature Required option and your recipient is out on the day of delivery and a neighbour is not available to take receipt of the parcel, the driver will leave a card which will have a contact telephone number. The recipient can then get in contact to arrange redelivery. If your recipient doesn’t arrange redelivery then the driver will automatically try to redeliver the parcel the following day.