How do I return a product?

Just stick your CollectPlus returns label to your parcel and drop it off at your nearest CollectPlus store. Remember not to cover up the barcode with your tape and to ensure that it is securely fastened to prevent it coming off in transit.

There are two ways to get a CollectPlus returns label:
– You will find a pre-printed label with the delivery documents in your package
– You will find instructions explaining how to obtain your returns label from our website or your retailer with the delivery documents in your package

Ensure that any labels that were on the parcel when you originally received it are either removed if possible or covered with the new returns labels that you are attaching. It’s important that you cover up or remove any pre-existing barcodes to prevent your parcel from being incorrectly scanned.

Find your retailer and discover how to obtain your CollectPlus returns label

Once you have dropped your returns parcel at your chosen CollectPlus store, you must keep your receipt as this has your parcel tracking code on it.

Once your parcel has been returned to your retailer you should allow adequate time for them to process your goods. Please refer to your retailer if you have any queries.