If I make a claim, what will you accept as proof of my item’s value?

During our claims process we will require proof of the item’s value so that we can compensate you for the damage or loss of your parcel.

If you are claiming for an item you have sold, we will accept an invoice which shows payment from your buyer, alternatively we will accept an itemised receipt showing the date and cost of purchase (along with a description of the contents).

If you are claiming for an item which you have not sold, i.e. you have sent as a gift or a parcel containing general contents, then acceptable proof of value will be the original purchase receipt which clearly shows the date of purchase and the amount paid.