I visited the store and could not collect my parcel
If the tracking shows that your parcel has been delivered, but the store cannot find it, please follow these top tips before you contact us:
Check your text message/email to be sure that you are at the correct store.
Tell the shopkeeper which retailer has sent the item and when you were sent the text message/email to say it arrived.
Describe the item's packaging type (for example – plastic bag from a retailer and the colour/design.
If known, describe the size, shape and weight of the item.
Ask the shopkeeper to have a good search in any other storage places they may use.
If these tips don’t work please contact us here.
You can also phone us on 01923 601616
or 0845 270 9888
Calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles, calls to our 01923 number will be charged at your standard rate.
Our customer services team is here to help you with your queries.
Mon - Fri: 08:00 - 19:00
Sat: 08:00 - 16:00
Please note, telephone calls may be recorded for training purposes.