I visited the store and could not collect my parcel

If the tracking shows that your parcel has been delivered, but the store cannot find it, please follow these top tips before you contact us:

Top tips

  • Check your text message/email to be sure that you are at the correct store.

  • Tell the shopkeeper which retailer has sent the item and when you were sent the text message/email to say it arrived.

  • Describe the item's packaging type (for example – plastic bag from a retailer and the colour/design.

  • If known, describe the size, shape and weight of the item.

  • Ask the shopkeeper to have a good search in any other storage places they may use.

If these tips don’t work please contact us here.