Do I need to have a printer to use CollectPlus for Returns?

No, you don’t need to have a printer to return a parcel with CollectPlus. We now offer Print in Store for our Return service parcels, just select the Print in Store option when creating a Return parcel label . Of course, you can still print your own label if you choose.

Print in Store: how it works

Although we can now print labels for you at many of our stores, a small number of stores are currently excluded – (see full list here). This service is only available with participating retailers through our website, and is either free or included in the price of your returns label.

We will email you with a barcode for each returns label, take the email using a Smartphone or other internet enabled mobile device, and present it to the store assistant who will scan the barcode and print out your label, place it in a protective wallet and attach it to your parcel ready for sending.

If you don’t have a Smartphone, just make a note of the 9-character reference number included in the email, which starts with ‘PS’ and ask the store to print the label by quoting this reference number to them. The parcel will then be scanned in by the store as usual and you’ll be given a receipt including a tracking reference, which you can use to follow your parcel’s progress using our parcel tracking page.