How do I get the collection code to collect my parcel?

You will need your collection code to obtain your parcel once it has been delivered to the CollectPlus store. This is because it acts as a form of security and the storekeeper can only hand a parcel to you by scanning the parcel label and using this code.

To get your collection code, for a parcel that has been delivered to the CollectPlus store, please enter the email address used for your order in the field below:

How will my collection code be sent to me?

When you order goods from an online retailer they will share your email and/or mobile number with us; once your parcel is delivered to the CollectPlus store we will automatically send you your collection code, by text message or email. The collection code is a 7 character reference and also a barcode for the CollectPlus store to scan. Don't worry the store can use either to release your parcel.

If you accidentally delete this, you can access it again from our website by creating an account (using the email address you used for your order. When you track your parcels you will see a button displayed on the tracking page on the right hand side which will allow you to access your collection code, but only once the parcel has been delivered to store.

If you are a Very customer, you can access your collection code from your Very Account.

When you create an account on our website you can buy parcel labels and track your parcels all in one place. If you’ve downloaded our Mobile App, you can also access your CollectPlus account when you’re on the go.

If you have forgotten your tracking reference for any parcel, you can check through your orders and click the tracking references to check the status of each parcel.