Summer Bank Holiday 2018 is just around the corner: Click here for more info. To help you, our customer support team will be available on Monday 27 August between 09:00 and 17:00.

How do I get the collection code to collect my parcel?

You will need your collection code to obtain your parcel, it acts as a form of security and the storekeeper can only hand a parcel to you by scanning the parcel label and using this code.

To get your collection code, the parcel must have been delivered to the CollectPlus store and you must use the email address used to make your order with the retailer, please place this in the box below:

How will my collection code be sent to me?

When you order goods from an online retailer they will share your email and/or mobile number with us; once your parcel is delivered to the CollectPlus store we will automatically send you your collection code, by text message or email. The collection code is a 7 character reference and also a barcode for the CollectPlus store to scan. Don't worry the store can use either to release your parcel.

If you accidentally delete this, you can access it again by using either the box above or when you have created an account on our website, you will then see all your parcels on the tracking page (on the right hand side) which will allow you to access your collection code. Please remember, these will only be available once the the parcel has been delivered to store.

When you create an account on our website you can buy parcel labels and track your parcels all in one place. If you’ve downloaded our Mobile App, you can also access your CollectPlus account when you’re on the go.

If you have forgotten your tracking reference for any parcel, you can check through your orders and click the tracking references to check the status of each parcel.