How long will it take to deliver my parcel?

We have two label types; Standard or Economy. Our “Standard” service parcels estimated delivery date (EDD) will typically be within 2 working days and for our “Economy” service the EDD is typically 3-5 working days. Please note that we count the day the parcel is handed in at your CollectPlus store as “Day Zero”. Bank holidays and Sundays are not treated as ‘working days’.

Please allow 1 extra working day for deliveries to and from Northern Ireland, the Isle of Wight, Isle of Man and the Far North of Scotland, and up to 5 extra working days for the deliveries to and from the Scottish Islands.

Please also note that we do not deliver to or collect from the Channel Islands.

Track your parcel here by entering your CollectPlus tracking reference.

What time will my parcel be delivered?

See Collection and Delivery times.

My parcel shows delivered, where is it?

For parcels delivered to a home address, unless our signature service is chosen, we will leave these in a safe location. See Delivery Instructions

Leaving delivery instructions for the delivery driver

Can I change delivery address? We cannot change addresses on labels which are already in transit. If you have bought a label which you have not yet sent you can arrange a refund and buy a new label with the correct/updated address following the simple instructions here. See I want to cancel my label and get a refund.  When you buy a label through the CollectPlus website you can leave details of a safe location and or delivery instructions (to help find the address) which will then be shared electronically with our driver.

I missed a delivery to my home address, how do I re-arrange?

If a parcel cannot be delivered to a home address, and there is no safe place or willing neighbour to accept the item then the parcel will be returned to the local depot and a card will be left to advise of this. The card has contact details printed on it and the recipient can arrange redelivery using the reference on this card. If a parcel cannot be delivered to a chosen CollectPlus store we will either re-attempt or deliver to the next nearest store. If neither is possible we will return the item to the sender.