How to use Click & Collect
What is Click & Collect?
Click & Collect is a popular way to shop online – follow this link to see how various retailers offer this service. Click & Collect brands
How does CollectPlus Click & Collect work?
When you are ordering items online with a retailer, if they offer CollectPlus Click & Collect it will be shown in the online flow, please choose the CollectPlus store of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen CollectPlus point and ready to collect with a text message or email to confirm with your collection code.
Please note – retailers will restrict what you can order to be delivered to a CollectPlus store based on size and weight.
Can someone else pick up my parcel for me?
You can arrange for a family member or friend to collect your Click & Collect parcel on your behalf from your chosen CollectPlus store so long as they have the collection code (which will be sent to you) and one of your forms of ID, any of the following is acceptable ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book.
If you are unable to collect your parcel for any reason within 10 calendar days of receiving your text or email, please let the sender know as soon as possible so the parcel can be returned to them and your refund/return not delayed.