How to Send a Parcel

  • Find a CollectPlus store

    90% of the UK's population live within 1 mile of a CollectPlus store, so if you need to send or return a parcel, your nearest store won't be far away.

  • How to track a parcel

    We offer full tracking on all parcels as standard. To view the progress of your parcel at any time, you have the option of visiting the tracking page on our website, or using the tracking facility on the mobile app.

  • Do I need to have a printer to use CollectPlus

    We know that not everyone has access to a printer at all timesso we’ve introduced our Print in Store service to make it even easier to send parcels with CollectPlus.

  • Packaging guidelines

    To help you make the most of our servicewe recommend you read our tips on how to package items for sending. We do our utmost to ensure your goods arrive in perfect condition.

  • Where does CollectPlus deliver to

    We deliver parcels to all mainland UK addresses as well as to Northern Ireland and the Highlands and Islands of Scotland.

  • What size and weight parcel can I send with CollectPlus?

    To ensure your item can be delivered with CollectPlus please take a look at our full guidelines on what size parcels can be sent with CollectPlus before you drop off your items in store.

  • What can I send using CollectPlus?

    You can send a wide range of items using CollectPlus, including books, CDs, DVDs, clothing, fashion accessories, and small electrical equipment. Find out more here.

  • Your CollectPlus account

    You can sign up for an account with CollectPlus for an easy overview of all your past and present parcels, all in one place, doing away with the need to rely on paper receipts.

  • Nespresso Recycling

    It’s free and easy to recycle your Nespresso capsules with CollectPlus. Find out how to download a label right here.

  • Social Send

    Sold something online and need to send it to the winning bidder? Use our social send service to deliver a parcel using just an email address or phone number.

  • Returns via Amazon Alexa

    If you're a proud owner of an Amazon Echo device, you'll be pleased to hear you can now use the voice-activated assistant to return your parcels with Collect+. Everything you need to know to get started is right here.