How to track a parcel
- Where is my parcel?
- How do you use a tracking reference?
- How to track a parcel without a tracking reference
- Keep track with your smartphone
- Why is my parcel being returned to sender?
- Where is the CollectPlus National Hub?
- How can I track a parcel and get a signature as Proof of Delivery?
If you're waiting for your parcel to reach your local store or need to check if a parcel has safely reached its destination, simply enter your tracking reference in the box below.
Where is my parcel?
At CollectPlus, we aim to get all Standard parcels delivered typically within two working days, and all Economy parcels delivered typically within three to five working days. This starts from the day after the parcel is taken to the CollectPlus store, as our driver may have already collected on the day it was taken to store. Bank holidays and Sundays do not count as working days. Please allow an extra working day for deliveries to and from Northern Ireland, the far North of Scotland, Isle of Man and the Isle of Wight. Please allow up to an extra 5 working days for deliveries to and from the Scottish Islands.
The estimated delivery day will show on our tracking page as an indication of the day we hope to have the parcel delivered by.
Return parcels are typically delivered to the retailer in 3 to 5 working days
We do not deliver to or collect from the Channel Islands.
How do you use a tracking reference?
You can track a parcel by entering your tracking reference in the box below – this will show you the most recent location of your parcel (parcels are scanned at each physical point in our network, this is not live tracking. There may be pauses in the parcel’s journey at times, please only contact us for a parcel that has not moved for over 24 hours or is past its estimated delivery day. Our drivers deliver parcels between 7am to 7pm.
How to track a parcel without a tracking reference
Create an account with CollectPlus and you can view all of your in-flight parcels (linked to that email address) by tracking reference and parcel status. Create an account here.
Keep track with your Smartphone
Follow this link to download our App
Why is my parcel being returned to sender?
If a parcel cannot be delivered after a maximum of three attempts, left in a safe place or with a neighbour then it will be returned to the sender or retailer.
If a parcel has been sent to a store for collection and is refused by the store for any reason, the parcel will be returned to sender automatically. If a parcel has been awaiting collection in a store for ten calendar days and has not been collected it will be returned to sender.
Where is the CollectPlus National Hub?
The National Hub is not one location, it is a term used to indicate that the parcel is being sorted at a central location after being collected from the nearest local depot and is moving towards the next stage in the journey. This is how every parcel moves to its destination through the CollectPlus delivery network.
How can I track a parcel and get a signature as Proof of Delivery?
When you buy a label direct from CollectPlus or via a third-party label re-seller (comparison website) you can choose for the driver to obtain a signature from the recipient as proof of delivery. However, if you do not select this option then the parcel will be left in a safe place, if no one is home at the time of delivery.
We have set strict guidelines to all our delivery drivers about those locations that can be considered “safe” and these include enclosed or recessed porches; secure outbuildings such as sheds and garages; dry, safe places out of sight of the passers-by and protected from the elements.
If there is no safe place then we will also try to leave items at a neighbour’s home. In both instances, a card advising of the location will be posted through the recipient’s letterbox.
Please be aware that the “with signature” option is not available if you purchase a label in conjunction with an eBay sale through the eBay website. This is due to eBay’s own rules on proof of delivery.
To select proof of delivery you should choose the appropriate level of extra cover on the Send page of our website.