I missed my delivery
If you are not in when your parcel is delivered, our driver will make up to 3 attempts to deliver on subsequent days and/or we will leave a card if:
Your parcel has been left in a safe place e.g. garage, shed, side entrance, in an enclosed porch
Your parcel has been left with a neighbour; a neighbour is not just the person to either side of you but could be someone across the street or a few doors down. Don’t worry, we will tell you the house number on the card.
Your parcel could not be delivered and has been returned to the local depot. To arrange re-delivery or collection from the depot follow the details on the card.