My Parcel is late
We are sorry if your parcel has not been delivered within the estimated delivery time. In this instance we require more information from you. Please complete the contact form providing the following detail:
Value of contents
Contact telephone number
If you are returning a parcel to an online retailer please contact them first to see if they have received the item.
Please note that if you are sending parcels to or from the Highlands and Islands of Scotland, they may take up to 7 working days to be delivered.
You can also phone us on 01923 601616
or 0845 270 9888
Calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles, calls to our 01923 number will be charged at your standard rate.
Our customer services team is here to help you with your queries.
Mon - Fri: 08:00 - 20:00
Sat: 08:00 - 16:00
Sun: 08:00 - 16:00
Please note, telephone calls may be recorded for training purposes.