My Parcel is late

We are sorry if your parcel has not been delivered within the estimated delivery time. In this instance we require more information from you. Please complete the contact form providing the following detail:

  • Parcel contents

  • Packaging description

  • Value of contents

  • Contact telephone number

If you are returning a parcel to an online retailer please contact them first to see if they have received the item.

Please note that if you are sending parcels to or from the Highlands and Islands of Scotland, they may take up to 7 working days to be delivered.