Summer Bank Holiday 2018 is just around the corner: Click here for more info. To help you, our customer support team will be available on Monday 27 August between 09:00 and 17:00.

I have returned a parcel, but have not received my refund

Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the CollectPlus store) to reach their warehouse.

Please allow the retailer a few days to process your return and arrange your refund or exchange. CollectPlus does not arrange refunds or exchanges. To request these please contact your retailer directly.

Click How to track a parcel to find how to track your parcel.