Why has my parcel been sent to a different store?
On occasion our stores may be unable to accept all parcels and our drivers will consider a nearby alternative. If this happens we will update you when the parcel is delivered with the new store details. We are sorry for the inconvenience this may cause, usually this is a better option for our customers than sending the parcel back to the retailer.
If you require further information please contact us using the form below:
You can also phone us on 01923 601616
or 0845 270 9888
Calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles, calls to our 01923 number will be charged at your standard rate.
Our customer services team is here to help you with your queries.
Mon — Fri: 8am - 8pm
Saturday: 8am - 4pm
Please note, telephone calls may be recorded for training purposes.