Category Archives: News

John Lewis Launches a Customer Collection Service Through Collectplus Convenience Stores

Posted on 27/09/2013 by Marketing

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Partnership with CollectPlus brings John Lewis to more towns and villages around the UK 25th September 2013: John Lewis has started its trial to offer a collection service through CollectPlus, allowing customers to conveniently pick up John Lewis products bought online at local convenience stores and petrol stations. The trial will initially launch in Scotland, Northern Ireland, Wales and the South West of England. The service will be offered in partnership with CollectPlus, the largest store-based parcel service in the UK, which has over 5,250 convenience stores, newsagents, supermarkets and petrol stations in its UK network. The John Lewis CollectPlus read more…

Posted in News Updates

Christmas trading – multichannel is a must

Posted on 22/07/2013 by Marketing

So what will a successful multichannel offer look like this year? For store retailers especially, click-and-collect remains the most important aspect. “It’s quite luxurious to think people will be able to wait at home for a delivery,” says Smith. “We have astonishing numbers for the growth of our click-and-collect services. The percentageof sales is growing exponentially.” Click-and-collect services will continue to develop – Lewis says John Lewis’ partnership with Waitrose will expand as more Waitrose stores are encompassed into the network, enabling shoppers to pick up John Lewis products from the stores. “Our click-and-collect service is growing tremendously quickly,” he read more…

Posted in News Retail

Latest figures show ecommerce sellers put off Royal Mail by privatisation

Posted on 19/07/2013 by Marketing

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A recent survey held by Create has revealed that ecommerce businesses in the UK hold little faith in the privatisation of Royal Mail and have serious concerns that it will affect their businesses in a negative way. The survey asked the Create community of ecommerce businesses what their thoughts were on the recent announcement of confirmed government intentions to privatise Royal Mail. And here’s what they had to say… Read More

Posted in eBay News

How many retailers are using CollectPlus for return of goods bought online?

Posted on 12/07/2013 by Marketing


One of the key findings in the recently published MICROS 2013 Online Returns and Refund report, was the rise in the number of retailers that now offer the CollectPlus service to return items. In the 2011 report, only 1% of retailers offered CollectPlus, while our latest findings found that this figure had risen to 16%. Also, last year only online retailers used CollectPlus, whereas the latest report found 15% of multi-channel retailers have now adopted the service. However, online retailers are still more likely to use CollectPlus when compared with multi-channel retailers. – Read full article here 

Posted in News Retail

From antiquated systems to best-of-class: how Morrisons is preparing for multichannel

Posted on 12/07/2013 by Marketing

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Morrisons’ online grocery delivery service must be one of the most eagerly anticipated that there is. It’s still not here, but this week Morrisons’ chief executive Dalton Philips gave us some interesting insights into its progress towards multichannel retail, and into where it started from. Systems that held it back from trading online, takings that had to be counted by hand, and ordering that had to be written down in pen and ink are all enumerated in Philips’ speech this week. It sounds outdated and surprising, but we might well be surprised by how common this starting point is for read more…

Posted in News Retail

Retail giants stand up for small shops on high st

Posted on 04/07/2013 by Marketing

Alliance Boots, Tesco and Marks & Spencer were among retailers which again criticised the business rates system when they gave evidence to the Select Committee for the Department for Business, Innovation and Skills yesterday. Speaking on the state of the high street, Sir Phillip Green, the proprietor of Topshop owner Arcadia called for a rates freeze and a “rates holiday” for small shop owners. Sir Philip, who was hired as a Government adviser in 2010, said that the Government should consider giving small businesses a rates holiday or allowing small shop owners who pay annual rates of between £20,000 and read more…

Posted in News Retail