Category Archives: Press releases

CollectPlus now available through Parcel2Go

Posted on 05/09/2011 by Marketing

Parcel2Go customers now able to use network of local stores to send their parcels customers are now able to benefit from CollectPlus’ network of thousands of local retail outlets to send their packets and parcels. With CollectPlus outlets open from early until late and most open seven days a week, Parcel2Go users can now choose to drop their parcels off at a local store at a time convenient to them. The CollectPlus service offers flexible and convenient deliveries through Yodel, the UK’s leading parcel delivery company, and participating shops within the PayPoint network. Parcels are delivered direct to recipients’ read more…

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Online shoppers embrace flexible parcel service

Posted on 01/08/2011 by Marketing

Figures from CollectPlus reveal customers are increasingly visiting stores outside 9-5 Customer data[1] from CollectPlus reveal that people are increasingly using the service to send and receive parcels outside working hours. Rejecting the rigid opening hours of traditional drop-off points, consumers have embraced the innovative service, with a 19 per cent increase in parcels being sent and received outside normal business hours in May 2011, compared to October 2010.[2] CollectPlus reveals that two fifths of its transactions (41 per cent) take place when post offices are closed. With 98 per cent of the 3,900 CollectPlus outlets open seven days a read more…

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Boden chooses CollectPlus for customer returns

Posted on 11/07/2011 by Marketing

From today, Boden customers will be able to return items via the Collect + network of 3,800 local stores. This follows a successful trial in which Boden customers were offered the service by means of a CollectPlus leaflet enclosed in their parcels containing simple instructions and a convenient self-adhesive label. This approach, requiring no IT integration or stationery changes, enabled a rapid uptake of the service. To make it as simple as possible to find the nearest CollectPlus store, which are all found within the PayPoint network, Boden customers were also among the first to be offered the chance to read more…

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Zalando selects CollectPlus for returns as it targets UK market

Posted on 04/07/2011 by Marketing

Zalando, the German based online shoe retailer, has appointed CollectPlus to manage its customer returns service. The shoe and fashion store launched its UK site in April, and has chosen to partner with CollectPlus, which allows consumers to return items via local convenience stores, rather than rely on courier collection or queuing at the Post Office. Customers wishing to return Zalando goods will be able to do so easily and free of charge via their nearest CollectPlus store. With 80% of the UK urban population already living within a mile of a CollectPlus store, and all of the outlets open read more…

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CollectPlus delivers higher footfall at corner shops

Posted on 01/07/2011 by Marketing

Parcel senders increase annual store revenue by £1,300 Over a third of CollectPlus customers are new visitors to the stores The innovative parcel service, CollectPlus, has helped drive footfall and boost revenue at participating corner shops. Figures released today by CollectPlus reveal that over a third (39%) of customers using the service are visiting the network of 3,800 local stores for the first time. Additionally, 38% of all CollectPlus customers also buy products in-store when dropping off or collecting parcels.1 The CollectPlus service offers flexible and convenient returns and deliveries through Yodel (the UK’s leading parcel delivery company), from participating read more…

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Frustrated online shoppers abandoning stores with poor returns processes

Posted on 01/06/2011 by Marketing

Poor returns experiences lead to 58% of online shoppers permanently shunning outlets £1.3bn worth of online purchases returned annually 12% of online shoppers have not returned unwanted items, leaving them out of pocket New research1 released today by CollectPlus sends a warning to retailers of the cost of failing to provide an effective returns process. The poll of 2,000 online shoppers reveals that 58% of shoppers, once they have had a bad experience with deliveries or returns will abandon that online retailer permanently. Collectively, around £1.3bn2 worth of goods is returned each year. However, research released today reveals that one read more…

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