Category Archives: Updates

Adverse weather

Posted on 06/01/2015 by Marketing

11/1/16 at 08:30 – Weather Warnings Unfortunately, due to extreme weather conditions, there may be delays to deliveries in the following areas: BT42, BT43, BT44, BT51, BT52, BT53, BT54, BT55, BT56, BT57, CA13, CA14, LL22, LL24, LL25, LL26 and TD9 Please use the tracking section for the latest information on your parcel.

Posted in Updates

How do you return a parcel with us?

Posted on 03/09/2014 by Marketing

One of our most popular services at CollectPlus is our returns service, which allows you to easily return items from your favourite retailers. It’s so simple to do, as this short video shows. Many of the retailers on our ever-growing list now offer free returns via CollectPlus including ASOS, New Look and John Lewis. Find out how to do it in the video below and then click here to find your nearest CollectPlus store.  

Posted in How to Updates Tagged ASOS help Isme Returns services

The Tour de France is coming to the UK July 5th, 2014

Posted on 04/07/2014 by Marketing

This weekend sees the 101st Tour de France starting in the UK.  With the tour visiting Leeds, Harrogate, York, Sheffield and Cambridge before coming into London it is a great start to the world’s premier cycling event. The race starts on Saturday, July 5th and will have some effect on the movement of parcels from CollectPlus stores along the route. This means that on Monday, July 7th there will be no deliveries to, or collections from, stores on the route of the tour from Cambridge into London. Any store affected by this event will have parcels delivered and collected as normal on Tuesday, July read more…

Posted in Consumer News Updates

We’ve Updated Our T&C’s

Posted on 13/06/2014 by Marketing

Inline with the new Distance Selling Regulations we’ve updated our terms and conditions to ensure you have all the support you need when using our service. To keep things simple here is an overview of the changes we have made to the T&C’s which can be found in full here. A Summary of the Changes to Our T&C’s Changes to the main terms and conditions: 1. We’ve added our contact support information to clause 2.4; In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision read more…

Posted in Updates

Consumer Rights Directive – What you need to know

Posted on 11/06/2014 by Marketing

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If you trade as a business online you will need to comply with the Consumer Rights Directive from Friday June 13th. All online sales made from that time onwards must comply with the new legislation. In December 2013 the Consumer Rights Directive was passed in to law and officially supersedes the Distance Selling Regulations on June 13th 2014. Written by guest contributor Brenda Goudie, Editor-in-chief of eCommPoint.com – an easy digest summary of what these changes mean for you and your online business. “I launched eCommPoint.com to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems read more…

Posted in Updates Tagged Consumer Rights Directive

Heartbleed Bug Security Update

Posted on 11/04/2014 by Marketing

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You may have heard about the “Heartbleed Bug” which has been in the news over the last few days. At CollectPlus, we both value your privacy and take security seriously. We feel it is important to update you on the measures we’ve taken to ensure your account is secure. What exactly is the ‘Heartbleed Bug’?  The Heartbleed Bug was discovered on April 7th in the OpenSSL library, a piece of encryption software used by a majority of Internet servers (about 66%). Researchers from Google and from a security firm named Codenomicon have found a serious bug in OpenSSL that could potentially expose names, passwords read more…

Posted in Updates Tagged Heartbleed Security Update