Category Archives: Updates

Save 10% On All Parcels

Posted on 08/04/2014 by Marketing

10 percent off promo

We’re offering an exclusive discount to all of our customers, a 10% saving when you buy your labels on our website, meaning that you can send your parcels from £4.40 (including VAT). Hurry though, as the offer is only available until midnight. Sorry, this promotion has now ended. Promotional terms and conditions statement: The CollectPlus offer associated with promo code ‘APRIL10’ is a temporary price change to the recommended retail price of CollectPlus send services. This offer is valid on all our send services, bought from only. The promotional prices are valid from 07/04/2014 until midnight 14/04/2014; any label purchased after read more…

Posted in Consumer Updates

John Lewis Launches a Customer Collection Service Through Collectplus Convenience Stores

Posted on 27/09/2013 by Marketing

Collectplus john lewis edit 300x221

Partnership with CollectPlus brings John Lewis to more towns and villages around the UK 25th September 2013: John Lewis has started its trial to offer a collection service through CollectPlus, allowing customers to conveniently pick up John Lewis products bought online at local convenience stores and petrol stations. The trial will initially launch in Scotland, Northern Ireland, Wales and the South West of England. The service will be offered in partnership with CollectPlus, the largest store-based parcel service in the UK, which has over 5,250 convenience stores, newsagents, supermarkets and petrol stations in its UK network. The John Lewis CollectPlus read more…

Posted in News Updates

New Automated Refunds

Posted on 18/07/2013 by Marketing


If you buy a parcel label from our website that you then don’t need to use and want to cancel, you can now request a refund on our website. From today, as long as you cancel the label within 28 working days of purchase (and of course it hasn’t been used), we will refund you via the payment method that you used to buy the label. In order to request a refund please go to our contact us page and select “I want to cancel a parcel and get a refund” from the drop down menu.   You will need read more…

Posted in Updates

PayPal’s payment processing Resolved

Posted on 08/07/2013 by Marketing

We’re pleased to say that PayPal is now once again available as a payment option for our Send service when you checkout.  Following issues experienced last week, we are confident that the problem has been resolved and have therefore reinstated the payment by PayPal option.  Although this issue was beyond our control, we do apologise to any customers who experienced difficulties receiving their labels after paying with PayPal or who could not pay by PayPal over the last few days.  If you think were affected when paying with PayPal and have not contacted us, you can do so by clicking here

Posted in Updates

PayPal’s payment processing (Resolved)

Posted on 05/07/2013 by Marketing

Paypal logo

UPDATED – Click here to view update We are currently experiencing issues with PayPal’s payment process which is intermittently affecting a small number of customer transactions.  It appears that on an occasional basis, customers have not received their label once payment has been taken.  We are working hard to ensure that the issue is resolved as soon as possible and will refund any customer who has been affected by this problem.   To prevent this issue continuing in the short term we have temporarily suspended the option to pay by PayPal, until the problem has been resolved.  Please accept our read more…

Posted in Updates