Category Archives: Updates

Get up to 10% off all of your parcel labels with the Collect+ Volume Reward Scheme

Posted on 05/06/2013 by Marketing

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Did you know that our customers can receive discounts on parcels of up to 10% off with our Volume Reward Scheme? If you buy more than 50 parcel labels per month then this could really save you money. Our loyalty scheme is divided in to 3 tiers – bronze, silver and gold. These labels can be standard or economy and the discount will apply to all the parcels you buy in the following month. Keep reading to find out more about the three tiers. The scheme is for parcel labels purchased on our website only, with our rewards tiered based read more…

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GOODBYE JIFFY! – HELLO ONE SIZE FITS ALL

Posted on 03/04/2013 by Marketing

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Following feedback from customers regarding restrictions on parcel dimensions, from today we are introducing a new “One size fits all” approach to help you when booking your labels and to avoid confusion when using our service. This will allow you to be more flexible when packaging your items and allow you to ship ‘large & light’ items that don’t fit into a jiffy bag for only £3.99 inc VAT Send your parcels in any size packaging up to 50x30x30cm We’re also renamed our 3 weight categories to Light, Regular and Heavy, so look out for these when you book your read more…

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COLLECTPLUS INTRODUCES QUICK COLLECTION CODE FOR MOBILE PHONES

Posted on 12/03/2013 by Marketing

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CollectPlus, the largest store-based parcel service in the UK, is now offering customers the option of collecting purchases from its network of over 5,000 convenience stores and petrol stations even more quickly by using a unique barcode sent to their mobile phone. For those using the “Click&Collect” service offered by a growing number of retailers, including Amazon, House of Fraser, ASOS and Very.co.uk, it has never been easier or more convenient to pick up purchases. When collecting a parcel, customers with a WAP-enabled mobile or smartphone can now present the barcode, which significantly reduces the transaction time. CollectPlus sends the read more…

Posted in Press releases Updates

Returns Research Briefing

Posted on 11/03/2013 by Marketing

Last week Internet Retailing and partners Amethyst Group, CollectPlus and Fits.me shared findings, including: With over 22% of delivered items destined to be returned, how can retailers reduce this figure? How can improved customer interactivity online impact on returns? How can we make it easier and more convenient for our customers to return products? The event was hosted by Christian Annesley, Research and Special Projects Editor at Internet Retailing, along with partners Fits.me, Amethyst Group and CollectPlus.

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Service Improvements

Posted on 20/02/2013 by Marketing

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What if your parcel is undeliverable? Following feedback from customers about the way undeliverable parcels are returned to you, we have made some changes to checkout. We now need your name and address when you book your parcel label to enable us to automatically return a parcel back to you should we be unable to deliver it.  To save you time, we’ll store this address for future bookings and you can edit the address securely by signing-in to or creating your own account on our website. We will attempt to deliver your parcel to your recipient 3 times.  If we read more…

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New Checkout Options

Posted on 19/02/2013 by Marketing

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New Signature Option Once you have selected your parcel weight we now have two options for you to choose from, with a new range of compensation levels. No signature required – Ideal for low value items If your recipient is out your parcel will be left safe at their property, or with a neighbour. If neither is available a card will be left and the courier will keep the item for redelivery. NB:  eBay’s buyer protection considers tracking as acceptable proof of delivery for items worth below £150. Please note you will no longer be able to upgrade your cover read more…

Posted in Updates