Category Archives: Updates

John Lewis Launches a Customer Collection Service Through Collectplus Convenience Stores

Posted on 27/09/2013 by Marketing

Collectplus john lewis edit 300x221

Partnership with CollectPlus brings John Lewis to more towns and villages around the UK 25th September 2013: John Lewis has started its trial to offer a collection service through CollectPlus, allowing customers to conveniently pick up John Lewis products bought online at local convenience stores and petrol stations. The trial will initially launch in Scotland, Northern Ireland, Wales and the South West of England. The service will be offered in partnership with CollectPlus, the largest store-based parcel service in the UK, which has over 5,250 convenience stores, newsagents, supermarkets and petrol stations in its UK network. The John Lewis CollectPlus read more…

Posted in News Updates

New Automated Refunds

Posted on 18/07/2013 by Marketing


If you buy a parcel label from our website that you then don’t need to use and want to cancel, you can now request a refund on our website. From today, as long as you cancel the label within 28 working days of purchase (and of course it hasn’t been used), we will refund you via the payment method that you used to buy the label. In order to request a refund please go to our contact us page and select “I want to cancel a parcel and get a refund” from the drop down menu.   You will need read more…

Posted in Updates

PayPal’s payment processing Resolved

Posted on 08/07/2013 by Marketing

We’re pleased to say that PayPal is now once again available as a payment option for our Send service when you checkout.  Following issues experienced last week, we are confident that the problem has been resolved and have therefore reinstated the payment by PayPal option.  Although this issue was beyond our control, we do apologise to any customers who experienced difficulties receiving their labels after paying with PayPal or who could not pay by PayPal over the last few days.  If you think were affected when paying with PayPal and have not contacted us, you can do so by clicking here

Posted in Updates

PayPal’s payment processing (Resolved)

Posted on 05/07/2013 by Marketing

Paypal logo

UPDATED – Click here to view update We are currently experiencing issues with PayPal’s payment process which is intermittently affecting a small number of customer transactions.  It appears that on an occasional basis, customers have not received their label once payment has been taken.  We are working hard to ensure that the issue is resolved as soon as possible and will refund any customer who has been affected by this problem.   To prevent this issue continuing in the short term we have temporarily suspended the option to pay by PayPal, until the problem has been resolved.  Please accept our read more…

Posted in Updates

Get up to 10% off all of your parcel labels with the Collect+ Volume Reward Scheme

Posted on 05/06/2013 by Marketing

Collect icons rewards table 22 1024x768

Did you know that our customers can receive discounts on parcels of up to 10% off with our Volume Reward Scheme? If you buy more than 50 parcel labels per month then this could really save you money. Our loyalty scheme is divided in to 3 tiers – bronze, silver and gold. These labels can be standard or economy and the discount will apply to all the parcels you buy in the following month. Keep reading to find out more about the three tiers. The scheme is for parcel labels purchased on our website only, with our rewards tiered based read more…

Posted in Updates


Posted on 03/04/2013 by Marketing


Following feedback from customers regarding restrictions on parcel dimensions, from today we are introducing a new “One size fits all” approach to help you when booking your labels and to avoid confusion when using our service. This will allow you to be more flexible when packaging your items and allow you to ship ‘large & light’ items that don’t fit into a jiffy bag for only £3.99 inc VAT Send your parcels in any size packaging up to 50x30x30cm We’re also renamed our 3 weight categories to Light, Regular and Heavy, so look out for these when you book your read more…

Posted in Updates