CollectPlus, the innovative parcel delivery and returns service, was named the
Third Party Logistics Provider of the Year at the Retail Week Supply Chain Awards 2011 for its easy and convenient returns service using local stores, at a ceremony in London on Wednesday, 7th September.
CollectPlus launched its alternative returns service in February 2009 for online, mail and phone order retailers, whereby customers can return purchases via their local store. In the last year, the service has grown dramatically in popularity, and is now delivering over two million parcels a year through Yodel, the UK’s leading parcel delivery company. This represents growth of 500 per cent year-on-year.
The judges recognised CollectPlus’ philosophy of convenience; convenience for the consumer and for retailers, whose returns it manages on their behalf. Central to that philosophy is the ability for consumers to return their items at a time that is convenient to them. This is delivered by selecting CollectPlus outlets from the PayPoint network of corner shops which have extended opening hours, with the vast majority also open seven days a week. 82% of the UK population in urban areas have to travel no more than one mile to a CollectPlus store, and 83% of rural population no more than five miles.
Mark Lewis, CEO of CollectPlus, said of the award:
“We are extremely proud to have received this recognition for the service, which has been growing at a monumental pace since we started the business. At CollectPlus, our watchwords are convenience and choice, and, as a result, we have created a service that enables retailers to protect their hard fought for brand image by offering their customers a returns service that is both convenient and reliable.”
CollectPlus was also Highly Commended in the Online Fulfilment Initiative of the Year category in recognition of its partnership with ASOS. Since January 2011, ASOS has offered CollectPlus as one of its default returns offers, alongside Royal Mail. One in six returns to ASOS comes via CollectPlus outlets. The CollectPlus process has facilitated quicker returns for the retailer, leading to greater efficiencies of stock.