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John Lewis Launches a Customer Collection Service Through Collectplus Convenience Stores

Posted on 27/09/2013 by Marketing

Partnership with CollectPlus brings John Lewis to more towns and villages around the UK
25th September 2013: John Lewis has started its trial to offer a collection service through CollectPlus, allowing customers to conveniently pick up John Lewis products bought online at local convenience stores and petrol stations. The trial will initially launch in Scotland, Northern Ireland, Wales and the South West of England.

The service will be offered in partnership with CollectPlus, the largest store-based parcel service in the UK, which has over 5,250 convenience stores, newsagents, supermarkets and petrol stations in its UK network. The John Lewis CollectPlus service will be available at 1,500 locations in these four key regions and will cost £3.

The new service follows the successful launch of a free national returns offer in February, which gives John Lewis customers the choice to return online purchases from their local CollectPlus store.

Sarah Ince, business development manager at John Lewis, says:
“Click and collect services remain an area of huge growth for John Lewis and we’re delighted to offer this option to our customers alongside the collection service available in our own shops. The CollectPlus network provides us with a truly national reach and means that customers who may not necessarily live close to one of our shops can still collect their online order at their convenience.”

Neil Ashworth, CEO of CollectPlus, says:
“This is a great example of how CollectPlus is the perfect partner for retailers. We are trialling the service in these four regions of the UK to offer John Lewis new customer touch-points, in areas where residents are in need of greater choice and convenience. The partnership with John Lewis so far has proven to be a great success and we’re very excited to be working with them to help to successfully deliver to more online shoppers around the UK.”

The partnership between John Lewis and CollectPlus complements and extends the retailer’s ‘click and collect’ service and is of particular benefit to online shoppers who live many miles from a John Lewis or Waitrose store. With over 88% of people in towns in the UK within a mile of a CollectPlus store, CollectPlus is answering the growing consumer need to easily buy online from their favourite retailers, wherever they may live in the UK.

SPAR, Ballycastle, Nothern Ireland

SPAR, Ballycastle, Nothern Ireland

Alan Troy, manager of SPAR store in Ballycastle, Northern Ireland:“I was very pleased to hear that John Lewis is now offering a collection service through CollectPlus in Ballycastle. Our opening hours and the parking available outside make us very convenient for customers and, as a result, the CollectPlus service has been extremely popular. I’m now telling all our customers that they can choose to have online John Lewis purchases delivered to the store for collection at a time that suits them, whether it’s when buying their milk and newspapers in the morning or picking up dinner in the evening.”

Younes Amin, manager of the Hillhead Stores in Wick, Scottish Highlands, comments: “I was very pleased to hear that John Lewis is now offering a collection service through CollectPlus in Wick. I’m now telling all our customers that they can choose to have online John Lewis purchases delivered to the store. This has been a family-run business since 1972 and we’re well known in the local community for catering to all needs. Our opening hours and the parking available outside make us very convenient for customers and, as a result, the CollectPlus service has been extremely popular.”

Harlech, Wales

Harlech, Wales

Michelle Burton, owner of the Premier store in St Just, Cornwall, comments:“I was very pleased to hear that John Lewis is now offering a collection service through CollectPlus in St Just. This has been a family-run business since 1906 and we’re well known in the local community for catering to all needs. Our customers use the CollectPlus service when buying their milk and newspapers in the morning or picking up dinner and a bottle of wine in the evening. I’m now telling all our customers that they can choose to have online John Lewis purchases delivered to the store.”

Posted in News Updates