Deliveries increase by a quarter in lead up to Christmas
CollectPlus, the innovative parcel service which enables online shoppers to send and return parcels via their local store, saw record volumes this Christmas from its retail clients.
As consumers and retailers alike battled with the disruption caused to deliveries by snow, the number of parcels delivered to CollectPlus stores for customer collection leapt by 26% in the final two weeks leading up to Christmas.
The leading online retailer Shop Direct Group, which owns brands such as Littlewoods and Very, saw demand soar during the cold spell and advocated CollectPlus to its customers as a delivery and returns option, lessening the need for delivery vehicles to battle ungritted side streets whilst giving customers a convenient local pick up point.
High street stores witnessed a last minute rush in sales in the final days leading up to Christmas, and this was also true for CollectPlus, with the last parcel collected from a store at 9.30pm on Christmas Eve.
The unique nature of the CollectPlus service also benefitted customers returning parcels during the bad weather with on-time parcel collection rates from CollectPlus stores running 10% higher than the traditional pickup from home – according to internal figures.
The convenience and long opening hours of the CollectPlus network was further proven on Christmas Day itself when customers were still using the returns service. The first return on Christmas day was at 9.43am at Suddell News in Darwen, Lancashire
This success of CollectPlus in the key Christmas trading period has led to a flurry of enquiries from new retail customers eager to make the service part of their delivery options and to help bad weather planning in the future.
Mark Lewis, CEO of CollectPlus comments:
“The soaring volumes for CollectPlus this Christmas reflect the true demand for flexibility and convenience in returns and deliveries. A combination of the snow and changing shopping habits meant that purchases were made later than ever this year, and we were pleased to be able to provide our retail partners with and a new and effective way of keeping their delivery promises and maintaining a returns service in the face of bad weather.”