Accessibility links

13.10.16 Samsung Galaxy Note 7 safety alert: We cannot carry this handset in our network. Please contact the retailer for an alternative method of delivery or return

Returns Research Briefing

Posted on 11/03/2013 by Marketing

Last week Internet Retailing and partners Amethyst Group, CollectPlus and shared findings, including:

  • With over 22% of delivered items destined to be returned, how can retailers reduce this figure?
  • How can improved customer interactivity online impact on returns?
  • How can we make it easier and more convenient for our customers to return products?

The event was hosted by Christian Annesley, Research and Special Projects Editor at Internet Retailing, along with partners, Amethyst Group and CollectPlus.

Posted in Updates