What if your parcel is undeliverable?
Following feedback from customers about the way undeliverable parcels are returned to you, we have made some changes to checkout.
We now need your name and address when you book your parcel label to enable us to automatically return a parcel back to you should we be unable to deliver it. To save you time, we’ll store this address for future bookings and you can edit the address securely by signing-in to or creating your own account on our website.
We will attempt to deliver your parcel to your recipient 3 times. If we can’t deliver the parcel successfully after this time we will return it to you using the address details supplied during when you book with us.
If your parcel is being returned to you we will email you to let you know and give you your new tracking number.