Inline with the new Distance Selling Regulations we’ve updated our terms and conditions to ensure you have all the support you need when using our service. To keep things simple here is an overview of the changes we have made to the T&C’s which can be found in full here.
A Summary of the Changes to Our T&C’s
Changes to the main terms and conditions:
1. We’ve added our contact support information to clause 2.4; In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please contact our Customer Support Team at firstname.lastname@example.org or call 01923 601616.
2. We’ve made an addition of clause 4.9 to cover compliance with Consumer Contracts Regulations as once you’ve sent your parcel we are unable to reverse this; You acknowledge that We provide a service for the transport of goods with a specified timeframe for delivery, therefore you do not have a right to cancel the Order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (Regulation 28(1)(h). This does not affect your rights under Clause 11.
3. We’ve added clause 5.5 to show all our methods of accepted payment; We accept the following types of payment: Mastercard, VISA, Maestro and PayPal.
4. To ensure compliance we’ve changed our terms across our T&C’s from 30 days to 28 days for completing, changing or cancelling your order with us.
Additions to Customer Order Confirmation Emails
In our customer order confirmation email we have made things more clear by including the time taken to deliver a parcel and new paragraphs outlining additional charges for parcels over the maximum weight allowance. We have reworded the information on cancellations, refunds and making complaints as well as adding of our telephone number to the registered address area at the bottom of the communication. Do make sure you read your new customer order confirmation email on purchasing your next label.
Revisions to Size and Weight Limits Page
You can see these changes in step 2 of our checkout process and in step 1 if you click on the ‘restrictions apply’ link when you are selecting which service to use;
Please remember that if your parcel is not within the maximum weight for the label that you have purchased we reserve the right to charge you the difference between the rate paid and the higher rate and your parcel may not be delivered until the additional charge is paid.
In addition, Please note, only one promotional code can be redeemed per order and if you are sending parcels to or from non mainland addresses please allow up to an additional 5 working days for delivery of your parcel.
Contact Us Form Revisions
You phone us on 01923 601616 or 0845 270 9888 for customer support, but do remember that 01923 601616 is charged at your standard rate and calls to our 0845 number cost 1p per minute from a landline and between 20p – 40p per minute from mobiles.
We’ve made these changes to ensure we continue to make sending parcels easy. If you would like to see our full terms and conditions you can see them here