Wiggle has partnered with CollectPlus, the UK’s largest store-based parcel delivery and returns service, to offer its customers the ‘Click&Collect’ delivery option. The popular pure play sports retailer has used the CollectPlus returns service since 2011 and its customers can take advantage of having their cycling, running or swimming accessory purchases from Wiggle delivered to their local CollectPlus store the next day.
With over 5,000 convenience stores and petrol stations in the CollectPlus network, most of which are open early until late, seven days a week, the Click&Collect service makes it easy and convenient for customers to pick up their purchase from Wiggle. The online lifestyle brand is one of a growing number of retailers taking advantage of CollectPlus’ full suite of delivery solutions to provide their customers with a complete shopping experience.
Neil Ashworth, CEO at CollectPlus, says:
“CollectPlus is delighted to be able to provide Wiggle with a physical presence close to its customers, who will now benefit from being able to collect purchases whilst on existing journeys or simply by popping down to their local convenience store. We are the perfect partner for retailers looking to establish additional customer touch points and for anyone who wants to shop in a modern and multichannel way. We hope to be able to develop an even stronger relationship with Wiggle over the coming months.”
Nicholas Pink, Operations & Programme Director of Wiggle says:
“It’s fantastic that we are now able to offer our customers a more convenient experience by launching a Click & Collect service for their purchases. As a retailer with a rapidly growing customer base, we are always looking for ways to simplify the delivery journey, and this partnership does exactly that. This new option alongside our existing returns offer with CollectPlus is helping us to develop and sustain a more seamless offer for our customers.”
CollectPlus has been designed around the needs of busy consumers, saving them time and effort as a result of having convenient locations close to where they live and work. As 87% of the UK population already live within a mile of a CollectPlus shop in urban areas and 88% within five miles in rural areas, CollectPlus is helping to eliminate the frustration of waiting at home for deliveries.
All CollectPlus parcels are fully tracked, ensuring that retailers can efficiently manage their stock and their customers have complete peace of mind. Customers also benefit from CollectPlus’ comprehensive contact strategy, which informs them when their item is in store and ready for collection.