Zalando, the German based online shoe retailer, has appointed CollectPlus to manage its customer returns service. The shoe and fashion store launched its UK site in April, and has chosen to partner with CollectPlus, which allows consumers to return items via local convenience stores, rather than rely on courier collection or queuing at the Post Office.
Customers wishing to return Zalando goods will be able to do so easily and free of charge via their nearest CollectPlus store. With 80% of the UK urban population already living within a mile of a CollectPlus store, and all of the outlets open from early until late and most for seven days a week, the returns service offers Zalando’s customers the utmost convenience; a benefit which greatly appealed to the retailer, as Zalando prides itself on offering a ‘simple’ shopping experience.
The partnership sees a meeting of two services with a shared understanding of their customers’ need for assurance that their goods will be transported safely and on time; just as Zalando enables customers to track their orders throughout the delivery process, CollectPlus allows those customers to track all returns on their way back.
Mark Lewis, Chief Executive of CollectPlus, comments:
“To have been chosen as a partner by such a popular and successful retailer is a great achievement for Collect +, and we are excited to begin this new venture. As a new service ourselves, we understand Zalando’s desire to make a good impression on their new UK customers, and we look forward to helping them achieve that by providing the best service possible.”
The CollectPlus service offers flexible and convenient returns and deliveries through Yodel, the UK’s leading parcel delivery company and participating shops within the PayPoint network.
Having launched in 2009, CollectPlus has rapidly expanded into a wide network of over 3,800 participating stores. With the launch of an additional parcel-sending service in February this year, and a series of further retail partnerships on the horizon, the success of Collect + looks set to continue.