Press releases | December 3rd 2018

Busiest Day For Returns Set To Be Monday 3rd December Following Record Sales During Black Friday And Cyber Monday



Returns expected to hit a high on Monday 3rd December as online shoppers choose to send back unwanted purchases made over the ‘Black Friday’ and ‘Cyber Monday’ sales weekend


London, UK – 29th November 2018: CollectPlus today predicts that next Monday, 3rd December will be the busiest day of the year for shopping returns. The UK’s largest independent store-based delivery and returns service expects to see the biggest peak in returns as shoppers decide which of the online bargains purchased during this year’s ‘Black Friday’ and ‘Cyber Monday’ sales they will keep and which they will send back.


Comparing returns volumes over the cyber weekend in 2017, CollectPlus reported an 12% increase in parcel return volumes in the days following the key shopping dates, with Monday 4th December 2017 seeing the greatest number of returns dropped in store. This year, as online sales on Black Friday and Cyber Monday continued to soar, CollectPlus is estimating Monday 3rd December will prove to be the day that the most purchases are returned after shoppers have a change of heart.


Neil Ashworth, CEO of CollectPlus, said: “Black Friday is increasingly an online event so many savvy shoppers head to their favourite retailers’ websites to take advantage of the phenomenal deals up for grabs not only on Black Friday, but over the entire Cyber Weekend. We expect to see a peak in unwanted items being returned on the Tuesday straight after, or ‘Choose-day’, when people decide whether to ‘choose or lose’ their new purchases.


We’ve seen retailers work tirelessly across the entire supply chain to plan effectively for the fulfilment of orders made on and around Black Friday. With the high volume of items being sent back it’s important that they have a robust strategy in place to deal with returns in the same way. Shoppers expect to be quickly and easily reimbursed for online shopping and any delays in the process can lead to delays in repurchase.”


For those worried about not being able to return their parcels during traditional opening hours, the CollectPlus network of over 7,000 convenience stores, newsagents and petrol stations provides online shoppers with a more convenient alternative. Many stores in the network are open seven days a week, early ‘til late.




Notes to Editor:


About the research: CollectPlus returns data based on CollectPlus returns processed over the Black Friday weekend in 2016 and 2017


For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6679

CollectPlus scores 9.2/10 on TrustPilot (as of 26.11.18).



Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 400 high street and online retailers, including John Lewis, Marks & Spencer, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 7,000 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2017 handled its 100 millionth parcel. CollectPlus has been ranked no.1 in YouGov’s BrandIndex Satisfaction survey in the UK parcel industry for 2017. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.


December 3rd 2018 - by @CollectPlus