24th January 2017: CollectPlus, the UK’s largest independent store-based delivery and returns service, has today announced that 2016 was its biggest Click & Collect Christmas ever. CollectPlus experienced record numbers of customers in 2016, with parcel volumes up 25% year-on-year* between October and December, and over half a million new customers using the service during the same period, up 26% on 2015.
Cyber Week, including Black Friday, continued to increase in popularity as shoppers took advantage of the deals on offer with CollectPlus’ Click & Collect service growing 30% year-on-year that week. Click & Collect volume growth for the whole of November was also up by 29% compared to November 2015, with December 2016 up 25% year on year, outstripping the online shopping sector which grew by 10.9% and 7.2% in November and December respectively, according to the British Retail Consortium.
Last-minute gifters took advantage of third party Click & Collect services to complete their Christmas hopping, with many retailers such as Very and ASOS still offering next day delivery to CollectPlus stores up until 23rd December. Customers were collecting their shopping right up until Christmas Eve, with the last parcel collection recorded at 11:19pm on 24th December in the West Midlands.
he increasing popularity of Click & Collect experienced by retailers in the lead up to Christmas follows the wider trend of greater customer reliance on this delivery service, whether that be the option to collect purchases directly from the retailer or via a third party Click & Collect parcel network such as CollectPlus, the market leaders for third party Click & Collect. The company’s record breaking numbers for Christmas 2016 demonstrate the growing customer preference for Click & Collect as a convenient and reliable way to have their online purchases delivered.
Furthermore, a clear trend emerged this Christmas with customers click and collecting must-have items to CollectPlus locations near to where they were physically shopping, to save time and to avoid the hassle of waiting in for their deliveries. As a result, the company’s shopping centre collection points, such as Trinity Leeds and Brent Cross Shopping Centre outperformed many traditional locations in terms of parcel volumes for the first time.
Neil Ashworth, Chief Executive Officer at CollectPlus, said: “Use of our service has grown throughout 2016, with our total Click & Collect volume up significantly on last year. However, it is at Christmas that the delivery option comes into its own with customers demonstrating their confidence in Click & Collect as a convenient and reliable way to buy online. And this increased faith is reflected in the number of parcels we handled during the 2016 peak season.
“December saw an increasing number of Click & Collect customers shopping even closer to Christmas as they were confident they would still be able to collect their purchases in time for the big day. We’re pleased that we were able to facilitate this trend and ensure people were able to secure the perfect presents for their loved ones. Something that will continue to be a focus for us going into 2017.”
Sixteen new brands including Levi’s, AO.com and L’Occitane** began offering their customers the CollectPlus Click & Collect service in 2016, joining John Lewis, House of Fraser, Shop Direct and New Look and taking the number of CollectPlus Click and Collect retail partners to over 90.
Phil Hackney, group operations director at Shop Direct, whose brands include Very.co.uk, VeryExclusive.co.uk and Littlewoods.com, said:
“Thanks to shoppers reaching for their smartphones, we’re on track to deliver another record year of sales and profits in 2016/17. We increased group sales by 9% year-on-year during the seven weeks to 23rd December 2016, which was helped in part by the smooth running of our click and collect services provided by CollectPlus, with a quarter of our total parcels delivered to CollectPlus locations for customers to collect.
“As the UK’s second largest pureplay etailer, the delivery of our products is of utmost importance. The ease and convenience of the CollectPlus network allows us to make our range of over 1,300 famous brands accessible to more people, and ultimately provide the best service possible for our customers.”
In addition, CollectPlus also added 39 new brands, including Mamas and Papas and Foot Asylum, to its Returns portfolio; many of whom are considering extending their delivery options to include the company’s Click & Collect service in 2017.
Liz Edden, Internet Manager at Foot Asylum, said: “We were thrilled to bring CollectPlus on board for our customer returns process before Christmas. We needed to give our customers a more flexible and faster service, and CollectPlus were great at understanding our needs and even let us do a trial before any commitment, which proved to be very successful. We saw a massive improvement in the time taken to return parcels as well as our customer satisfaction levels, and we are planning to go live with CollectPlus’ Click & Collect service soon.”
Across the UK, CollectPlus customers can enjoy a high level of convenience no matter where they live. Over nine million people live within 300 metres of a CollectPlus store, and across the UK over 90% of the UK population in urban areas live within a mile of theirs. In rural areas, 89% of the population are just five miles from their nearest CollectPlus store. Furthermore, most of the stores in the network are open early until late, seven days a week.
Notes to Editor
For further information, please contact the CollectPlus team at the Red Consultancy:
Tel: 0207 025 6500
CollectPlus scores 9.2/10 on TrustPilot, with 83.1% of customers giving CollectPlus 5/5 stars (as of 10.01.17).
*CollectPlus YOY growth of 25% based on like for like clients
** Animal, Levi’s, Bedeck, Buy it Direct, Canterbury, Reebok, Ebuyer, Mamas and Papas, Homescapes, Joules, L’Occitane, MiPac, Route One, Missguided, Thread.
Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 350 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.
It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.
Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 6,000 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.
CollectPlus now handles in excess of 400,000 parcels a week and in September 2016 handled its 75 millionth parcel. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.
UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.
Yodel offers a range of services to meet the needs of its clients and their customers. Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.
January 24th 2017 - by @CollectPlus