Press releases | October 19th 2017

CollectPlus handles 100 millionth parcel

Milestone parcel drop coincides with new website look and feel.

CollectPlus, the UK’s largest independent store-based delivery and returns service, has reached its 100 millionth parcel milestone. The parcel, from retailer Very, was handed in to Simply Food & Drinks in Widnes at 17:28pm on 13th September 2017. The store joined the CollectPlus network in 2010 and has an impressive customer satisfaction rating of 4.9 out of 5 stars.

CollectPlus 100 millionth parcel

Alongside the 100 millionth parcel milestone, CollectPlus has also announced that it has refreshed its website, focusing on improving the overall user experience with an enhanced design, and new features and functionality. In addition to the new look and feel, the overhaul has made it easier for customers to navigate around the site and access CollectPlus’ various products and services, as well as providing a tailored and personalised experience for registered users.

The parcel tracking page on the CollectPlus website has also received a refresh, making it simpler and faster for users to check on the current status of their parcel, including its estimated delivery date. In addition, CollectPlus will be launching an update to the ‘Help’ section of the website, which will be fully mobile responsive and will provide easy access to the most commonly asked questions, as well as allowing customers to ask specific questions via a search bar.

Discussing CollectPlus’ 100 millionth parcel milestone, Neil Ashworth, CEO of CollectPlus, said: “Reaching the 100 millionth parcel is a landmark moment in CollectPlus’ history and we’d like to take this opportunity to express our gratitude to all of the 6,500 stores in our network, our loyal and supportive customers and everyone at CollectPlus for their continued dedication and hard work in helping us reach this significant milestone. This, coupled with our website refresh, is testament to our leadership in the fulfillment industry as we continue to find new ways to make parcel collecting, returning and tracking easier for consumers.”



 For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6500

CollectPlus scores 9.2/10 on TrustPilot, with 83% of customers giving CollectPlus 5/5 stars (as of 08.05.17).


Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 350 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 6,500 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2016 handled its 75 millionth parcel. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.


UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers.  Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.

October 19th 2017 - by @CollectPlus