Press releases | October 19th 2017

CollectPlus launches industry-first ‘social send’ service

Users can send parcels knowing only the recipient’s email address, messenger details or mobile number as latest innovation removes the need for a delivery address.

CollectPlus, the UK’s largest independent store-based delivery and returns service, has introduced a new way to send parcels; making it even more convenient for online sellers who use mobile marketplaces to sell items and as a result, don’t have the buyers’ address details. Social Send is powered by the CollectPlus app and enables people to send parcels to others knowing only their email address, or phone number.

When Social Send is selected, CollectPlus does the hard work for the seller and the buyer, by automatically sending the recipient a link which allows them to select a convenient delivery location from any one of the 6,500 parcel points in the CollectPlus network. This information is conveyed back to the Sender who can then drop off the parcel at their local CollectPlus store, where they can even have the label printed for them if they do not have a printer at home.

The recipient will be notified when the parcel has reached its destination and is ready to pick up and CollectPlus also provides the sender with proof of delivery. Parcels can be tracked by both parties and they are kept safely for collection at the destination parcel point for up to 10 days.

Social Send makes missed deliveries a thing of the past and offers the recipient peace of mind and full control over their delivery. The service is priced from £4.99, with 3 to 5-day delivery including £50 of transit cover as standard.

Matthew Jacques, Strategic Partnerships Director at CollectPlus, said: “We’ve created a service that makes sending parcels on your mobile as simple and convenient as sending money through PayPal or calling a cab with Uber. In a world where we have more connections than ever before but rarely know the postal addresses of our contacts, Social Send is the ultimate in convenience.

“We expect Social Send to be popular with buyers and sellers on marketplaces like Depop, who want to send or receive an item without disclosing their address or having to meet up in person.”

This CollectPlus service has been tailored to suit the needs of modern consumers to whom time is increasingly valuable, and efficiency is key. Wherever they are in the UK, CollectPlus customers can enjoy a high level of convenience. Over nine million people live within 300 metres of a CollectPlus store, and across the UK over 91% of the UK population in urban areas live within a mile of theirs. In rural areas, 89% of the population are just five miles from their nearest CollectPlus store.




For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6679

CollectPlus scores 9.2/10 on TrustPilot, with 83% of customers giving CollectPlus 5/5 stars (as of 29.08.17).



Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 350 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 6,500 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2016 handled its 75 millionth parcel. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.



UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers. Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.

October 19th 2017 - by @CollectPlus