Press releases | October 12th 2016

CollectPlus partners with L’Occitane to offer Click & Collect and Returns

L'occitane offers CollectPlus click and collect

L’Occitane has partnered with CollectPlus, the UK’s largest independent store-based delivery and returns service, to allow its customers to collect their online purchases from their local newsagent or convenience store.

Customers can Click & Collect online purchases from any of more than 5,800 local convenience stores, newsagents, supermarkets, shopping centres and petrol stations in the CollectPlus network, early ‘til late, seven days a week, at a time that suits them. For the first time, L’Occitane will also be offering free returns to customers through any store in the CollectPlus Network.

L’Occitane will offer a next day and standard delivery option for customers, with pricing which is in line with their home delivery option. The next day Click and Collect service is free for L’Occitane customers who spend £35 or more online, or £5.95 otherwise.

Customers spending over £35 will be able to choose the standard delivery service for free, or else it will cost £3.95 (with orders delivered to the CollectPlus store of the customer’s choice within three days). All L’Occitane customers in the UK will be able to use this service from {insert date here}.

L’Occitane will offer complimentary wrapping choices for all Click and Collect purchases, either enclosing gift bags or gift wrapping the order for free, depending on the customer’s choice.

Neil Ashworth, CEO at CollectPlus, said: “We are very excited to announce our partnership with L’Occitane, an iconic brand with a time-honoured heritage in the beauty sector. The CollectPlus service has become an invaluable option for many, and our new Click & Collect and Returns service will open up choice and convenience to L’Occitane customers allowing them access to the full product range, wherever they live in the UK.”

Mark Dugdale, Digital and CRM director at L’Occitane, said:

“Delivering an excellent shopping experience to every customer is incredibly important to us at L’Occitane and we are confident that our partnership with CollectPlus will help us continue to do this. The Click & Collect service from CollectPlus gives all of our customers more choice by allowing them to pick up deliveries from a convenient location at a time that suits them and their busy lifestyles.”

 The CollectPlus service has been tailored to suit the needs of modern consumers, to whom time is increasingly valuable and efficiency and cost are key. CollectPlus customers can enjoy the same convenience no matter where they live; 90% of the UK population already live within a mile of a CollectPlus shop in urban areas and 89% within five miles in rural areas. Many stores in the network are open early until late, seven days a week. CollectPlus offers a simple way for people to collect online purchases from or return unwanted items to more than 300 high street and online retailers, including John Lewis, House of Fraser and ASOS; as well as offering a hassle-free way to send parcels.

A high level of customer satisfaction continues to be at the heart of the CollectPlus offer with 82.8% of TrustPilot reviews rating the CollectPlus service as five star, giving an overall score of ‘excellent’.

Founded in 2009, CollectPlus is a joint venture between PayPoint, the leading retail payment network, and leading independent parcel carrier, Yodel.



Notes to Editor

For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6500

CollectPlus scores 9.2/10 on TrustPilot, with 82.8% of customers giving CollectPlus 5/5 stars (as of 20.09.16).


CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 300 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party click and collect in the UK and now has a network of over 5,800 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 300,000 parcels a week and in July 2015 handled its 50 millionth parcel. CollectPlus is a joint venture between PayPoint, the leading retail payment network, and independent parcel carrier, Yodel.


We support market leading national networks across 39,000 convenience stores in the UK and Romania so that our customers are always close to a PayPoint store. In thousands of locations, as well as at home or on the move, people use us better to control their household finances, essential payments and in-store services. Our UK network contains more branches than all banks, supermarkets and Post Offices together, putting us at the heart of communities for over 10 million regular weekly customers.

We have a proven track record of decades of tech-led innovation, providing retailers with tools that attract customers into their shops. Our industry-leading payments systems give first class service to the customers of over 1,500 clients – utility companies, retailers, transport firms and mobile phone providers, government and more.

We are on and offline; providing for payments by cash, card including contactless; retail, phone and digital; at home, work and whilst out and about from Land’s End to the highlands and islands – helping to keep modern life moving.

Multichannel payments

We offer clients streamlined consumer payment processing and transaction routing in one, seamlessly integrated solution, through MultiPay. This gives customers the flexibility to pay in the way that best suits them; including mobile app, online, text, phone/IVR and cash in-store.

MultiPay is live with Utilita, a fast growing challenger energy supplier. We have signed several other energy companies, a framework agreement with Procurement for Housing and, significantly, Scottish and Southern Energy, our first Big 6 energy client

Retail networks

In the UK, our network includes over 29,000 local shops including Co-op, Spar, Sainsbury’s Local, Tesco Express and thousands of independent outlets. These outlets are quick and convenient places to make energy meter prepayments, bill payments, benefit payments, mobile phone top-ups, transport tickets, TV licences, cash withdrawals and more.

Our Romanian network continues to grow profitably.  We have more than 10,200 local shops, helping people to make cash bill payments, money transfers, road tax payments and mobile phone top-ups. Our clients include all the major utilities and telcos and many other consumer service companies.

The UK network also includes over 4,200 LINK branded ATMs, and 10,000 of our terminals enable retailers to accept debit, credit and contactless payments, including Apple Pay.

We operate over 3,000 Western Union agencies in the UK and Romania for international and domestic money transfers.


UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers.  Through its sister company, Arrow XL, Yodel can also offer a two man service for white goods and large items up to 120kg.

To find out more visit






October 12th 2016 - by @CollectPlus