Press releases | June 9th 2017

Darlington convenience store wins award for outstanding customer service

Coniscliffe News crowned CollectPlus ‘Store of the Quarter’ out of over 6,000 stores across the UK

Coniscliffe News on Darlington’s Coniscliffe Road has been crowned the UK’s best CollectPlus store in the brand’s quarterly awards programme. The ‘Store of the Quarter’ award recognises outstanding customer service and satisfaction levels amongst CollectPlus’ network of over 6,000 newsagents, convenience stores, petrol stations, supermarkets and shopping centres nationwide.

Owned by Adam Walker, Coniscliffe News became the first convenience store in the local area to join the CollectPlus network eight years ago. During that time, Adam and his team have built up strong relationships with the local community, helping the store to achieve the best overall performance for customer satisfaction for the period January 2017 to March 2017, scoring an impressive 4.9 out of 5 stars.

CollectPlus Store of the Quarter 2017

CollectPlus, the UK’s largest independent store-based delivery and returns service, enables shoppers to conveniently collect online purchases and return unwanted items from more than 360 high street and online retailers, including John Lewis, New Look and ASOS. The CollectPlus network has evolved to incorporate over 6,000 CollectPlus locations across the UK.

Recent research has demonstrated that stores benefit from offering the CollectPlus service; two-thirds (67%) of customers dropping off or collecting a parcel across the network, are visiting that particular store for the first time. The research also revealed that stores in the network take an average of £3,095 a year in additional revenue, on top of the chance to be crowned winners in the quarterly and annual store awards scheme.

Commenting on his award win, Adam Walker, owner of Coniscliffe News, said:

“Winning this award has given our team a real boost, it was fantastic to be nominated in the first place but to win the award is even better. Introducing the CollectPlus Click & Collect and Returns services has had quite a big impact on our shop, drawing in new customers who might not have heard about us before. We hope to build on our current success and continue to serve our local community.”

Adam was presented with the award by Neil Ashworth, CEO at CollectPlus, who said:

“Coniscliffe News has consistently offered CollectPlus customers an outstanding level of customer service since it became one of the first stores to join our network eight years ago. It’s fantastic to present Adam and his team with this award in recognition of all their hard work. At CollectPlus we are all about offering a convenient service, and our 6,000+ stores across the UK make it possible for people across the UK to pick up and return their online shopping or send parcels at a time and place that suits them.”



For further information, please contact the CollectPlus team at the Red Consultancy:



Tel: 0207 025 6500

CollectPlus scores 9.2/10 on TrustPilot, with 83% of customers giving CollectPlus 5/5 stars (as of 23.05.17).


Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 350 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 6,000 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2016 handled its 75 millionth parcel. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.


UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers.  Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.


June 9th 2017 - by @CollectPlus