Press releases | June 27th 2017

CollectPlus offers Londoners hassle-free returns with Gett Delivery

London’s online shoppers can now return unwanted items without leaving their home or office thanks to a new partnership between CollectPlus, the UK’s largest independent store based delivery and returns service, and Gett Delivery, the on-demand delivery service by the app Gett.

Customers who order multiple outfits to find the perfect look for that summer wedding or who fancy  trying different shoe sizes, can now have return items picked up directly from where they are, at a time that suits them, and delivered to the nearest CollectPlus store. The handy new service will allow people in zones 1 and 2 of Central London to use the Gett app to return any unwanted items to more than 300 high street and online retailers, including John Lewis, New Look and ASOS. Coverage will soon expand to include zone 3 as well.

CollectPlus partners with Gett delivery

Time-poor Londoners who might not have time to leave work over their lunch-break or don’t want to walk to drop their returns off simply need to tap the Gett app and select the CollectPlus returns option to have their parcels collected within 10 minutes.

Available from 9am to 11pm, the convenient service is on offer 7 days a week for just £1.95 per parcel. Once a courier has been ordered, customers will receive a tracking number by SMS within one hour of the parcel being collected, allowing you to track the progress of your return on

Neil Ashworth, CEO of CollectPlus said: “Busy Londoners will all remember a time when they’ve bought a number of different items online, only to later return the items they didn’t want or need. Our new partnership with Gett Delivery is an ideal option for those who may not have the time to return these items in-store or at our network of over 6,000 locations across the UK.”

Matteo de Renzi, UK CEO of Gett said: “With hundreds of Gett Delivery couriers around London, we can take the hassle out of returning items by offering a service that comes directly to you. CollectPlus offer a great service and this new partnership will allow even more people to take advantage of it thanks to a friendly scooter courier ready to pick up your items for a very low fee.

The service is currently being trialled for six months in Central London, with the view to expanding to other cities across the UK in the coming months. All parcels are fully tracked with £50 of insurance included for every parcel.

Across the UK, CollectPlus customers enjoy a high level of convenience no matter where they live, with most of the over 6,000 stores in its network open early until late, seven days a week. Over nine million people live within 300 metres of a CollectPlus store, and across the UK over 90% of the UK population in urban areas live within a mile of theirs.

By downloading the Gett app, anyone can access Gett Delivery’s on-demand delivery service for private consumers, businesses, retailers and restaurants. With hundreds of couriers around London Gett Delivery offers pickup in less than 10 minutes and delivery within the hour.



Notes to Editor

For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6500

CollectPlus scores 9.2/10 on TrustPilot, with 83% of customers giving CollectPlus 5/5 stars (as of 08.05.17).

For further information on Gett, please contact the team at Rebecca Abigail PR:


Tel: 0207 849 4515


Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 350 high street and online retailers, including John Lewis, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 6,000 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2016 handled its 75 millionth parcel. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.


UK independent parcel carrier Yodel handles over 155 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers.  Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.


Gett is an on-demand mobility company, changing how people move around and Gett things. Number one in Europe, Gett is available in more than 100 cities worldwide, including Moscow, NYC, and London, where more than half of black cabs work with Gett. Gett’s technology enables consumers to instantly book on-demand transportation, delivery, and logistics. Gett has raised over $620 million in venture funding and was selected by Forbes as one of the “top 15 explosively growing companies.” In November 2016, Russia’s leading bank, Sberbank, announced the signing of a seven-year $100m loan facility to fund Gett’s further expansion.


We operate market leading national networks across 40,400 convenience stores in the UK and Romania so that our customers are always close to a PayPoint store. At these locations, as well as at home or on the move, people use us to better control  their household finances, make essential payments and use in-store services, like parcel drop and collect.

Our UK network contains more branches than all banks, supermarkets and Post Offices together, putting us at the heart of communities for over 10 million regular weekly customers.

We have a proven track record of decades of tech-led innovation, providing retailers with tools that attract customers into their shops. Our recently launched PayPoint One platform offers EPoS, card payments and PayPoint services, and is designed to help retailers run their whole store from one device.

Coupled with our industry-technology solutions, we provide a first class service to the customers of over 1,500 clients – utility companies, retailers, transport firms, mobile phone providers, government and more.

We are on and offline; providing for payments by cash, card including contactless; retail, phone and digital; at home, work and whilst out and about from Land’s End to the Highlands and Islands – helping to keep modern life moving.

Multichannel payments

MultiPay is our multichannel payment service, offering consumer service providers a ready-made solution for their full range of payments via app, web, phone, text and IVR, complementing our cash in store services.

Clients benefit from streamlining their consumer payment processing and transaction routing in a seamlessly integrated and cost effective solution. The services are available either as a full portfolio or by the client’s choice of preferred channels, including our app which has a 4 star rating on the Google Play and Apple App Stores. Clients can choose to access our services as a full outsourced model or by linking their own digital solutions to our MultiPay payment suite.

MultiPay is particularly targeted to serve the rollout of smart meters within the energy market. For example, our service has helped Utilita to become the fastest growing, challenger prepay energy supplier and we have also signed several other energy companies, including SSE, our first Big 6 energy client. Among other relevant sectors, MultiPay is available to the local authority and social housing sectors through a framework with Procurement for Housing.

Retail networks

In the UK, our network includes over 29,200 local shops including Co-op, Spar, Sainsbury’s Local, Tesco Express and thousands of independent outlets. These outlets are quick and convenient places to make energy meter prepayments, bill payments, benefit payments, mobile phone top-ups, transport ticket payments, TV licence payments, cash withdrawals and more.

Our Romanian network continues to grow profitably. We have more than 11,300 local shops, helping people to make cash bill payments, money transfers, road tax payments and mobile phone top-ups. Our clients include all the major utilities and telcos and many other consumer service companies.

In the UK, our Collect+ network offers parcel collection and return services in over 6,100 convenient outlets. Customers use Collect+ for their parcels from major retailers including Amazon, eBay, ASOS, New Look, John Lewis, House of Fraser, M&S and Very. The Collect+ brand is jointly owned with Yodel.

The UK network also includes over 4,100 LINK branded ATMs, and 10,000 of our terminals enable retailers to accept debit, credit and contactless payments, including Apple Pay. We operate over 4,100 Western Union agencies in the UK and Romania for international and domestic money transfers.


June 27th 2017 - by @CollectPlus