Press releases | April 25th 2018

Holland & Barrett and CollectPlus announce partnership

Holland & Barrett customers can now access Click & Collect and Returns services from over 7,000 CollectPlus stores nationwide  

Holland & Barrett, the UK and Ireland’s leading health food chain has partnered with CollectPlus, the UK’s largest independent store-based delivery and returns service, to offer Click & Collect and Returns to customers at 7,000 CollectPlus stores across the UK. Holland & Barrett customers can now pick up and return their online shopping from any CollectPlus store at a convenient time that suits them.

Holland & Barrett is paving the way for UK customers to receive deliveries of their health and wellness products in a tailored solution suited to their busy lifestyles. UK customers will now be able to Click & Collect their online purchases from Holland & Barrett at any one of more than 7,000 local convenience stores, newsagents, supermarkets, shopping centres and petrol stations across the UK via the CollectPlus network. The Click & Collect service costs £2.99 for orders under £20 and is free thereafter, while the Returns service is free for all customers.

CollectPlus will confirm customer orders via email or SMS once parcels are available for collection and will send reminders after three days and seven days of the parcel arriving at the selected collection point. Customers will also be able to easily track their orders using the CollectPlus app. The new service is designed to better assist Holland & Barrett customers with planning their parcel collections and builds on the existing home delivery relationship between Holland & Barrett and CollectPlus’ sister brand Yodel.

Geoff Shucksmith, Supply Chain & Logistics Director at Holland & Barrett, said: “As we continue to expand our online offering to provide greater convenience to our customers, a partnership with CollectPlus was a natural fit for us. For many of our customers, home delivery isn’t the most suitable option to fit around their busy schedules. Therefore, our online customers will greatly benefit from the added ease that CollectPlus can provide, as they will be able to pick up and, if necessary, return their purchases at any CollectPlus store at their own leisure and at a convenient time for thCommenting on the partnership, Neil Ashworth, chief executive at CollectPlus, said: “Our new partnership will put Holland & Barrett customers at the centre of the online shopping experience, allowing them to collect their orders at a convenient time around their busy lifestyles. We look forward to seeing the positive impact this partnership will have on Holland & Barrett customers, as both our Click & Collect and Returns services become an integral part of its customer experience.”

The CollectPlus service has been tailored to suit the needs of 21st century consumers, to whom time is precious and convenience is paramount. Across the UK, CollectPlus customers can enjoy a high level of convenience, regardless of their location or lifestyle. CollectPlus received over 400,000 new customers during 2017 alone, demonstrating the increasing popularity of the service amongst consumers. The service also ranked no.1 in YouGov’s BrandIndex survey for highest customer satisfaction last year, which is testament to the positive deliveries previously experienced by CollectPlus customers and the future opportunities for Holland & Barrett customers that will come from this new partnership.


For further information, please contact the CollectPlus team at the Red Consultancy:


Tel: 0207 025 6679

CollectPlus scores 9.2/10 on TrustPilot, with 84% of customers giving CollectPlus 5/5 stars (as of 08.03.18).


For more information on Holland & Barrett, please contact Pegasus:


Tel: 01273 712000.



Holland & Barrett is Europe’s largest health and wellness retailer leading the market with a broad range of vitamins, supplements, specialist food, sports nutrition and ethical beauty brands. Established in 1870 it is owned by the Letter One Retail Group (L1 Retail) and currently operates more than 1,150 stores worldwide (including 750 in the UK and Ireland) as well as a rapidly expanding e-commerce business. Holland & Barrett’s 4,200 Associates are highly trained in nutrition and supplements, able to advise customers on their individual needs.



Drop and Collect Limited trading as CollectPlus is the UK’s largest independent store-based parcel delivery and returns service. It offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 400 high street and online retailers, including John Lewis, Marks & Spencer, New Look and ASOS – all at their local convenience store.

It is also possible to send parcels to any UK address from a CollectPlus store, making it a convenient option for those who sell products via online marketplaces such as eBay, as well as acting as a cheaper and convenient alternative parcel service for sending packages to friends and family.

Founded in 2009, CollectPlus was the first business to offer third party Click & Collect in the UK and now has a network of over 7,000 conveniently located parcel stores across the UK, nearly all of which are open early ‘til late seven days a week. 90% of the UK’s urban population live within a mile of a CollectPlus point and 89% within five miles in rural areas.

CollectPlus now handles in excess of 400,000 parcels a week and in September 2017 handled its 100 millionth parcel. CollectPlus has been ranked no.1 in YouGov’s BrandIndex Satisfaction survey in the UK parcel industry for 2017. Drop and Collect Limited trading as CollectPlus is a wholly owned subsidiary of independent parcel carrier, Yodel.



UK independent parcel carrier Yodel handles over 145 million parcels every year and has a relationship with 85 per cent of the UK’s top retailers. The company is headquartered in Hatfield and has over 60 locations across the UK, including three central sorts and over 50 service centres.

Yodel offers a range of services to meet the needs of its clients and their customers.  Through Arrow XL, Yodel can also offer a two-man service for white goods and large items up to 120kg.

April 25th 2018 - by @CollectPlus