News Retail | July 12th 2013

How many retailers are using CollectPlus for return of goods bought online?

One of the key findings in the recently published MICROS 2013 Online Returns and Refund report, was the rise in the number of retailers that now offer the CollectPlus service to return items.

In the 2011 report, only 1% of retailers offered CollectPlus, while our latest findings found that this figure had risen to 16%. Also, last year only online retailers used CollectPlus, whereas the latest report found 15% of multi-channel retailers have now adopted the service. However, online retailers are still more likely to use CollectPlus when compared with multi-channel retailers. – Read full article here 

July 12th 2013 - by @CollectPlus