Mark Lawrence is the Operations & Service Director for CollectPlus, the largest store-based parcel service in the UK.
One of the first directors to join the award winning start-up in 2010, Mark has responsibility for the operational, customer service and IT divisions of the business.
Mark is a supply chain director with many years of experience across all aspects of the supply chain. He has previously worked for, First Quench Retail, Fullers Beer Company, British Airways and Marks & Spencer, where he was Head of UK Operations until 2009, overseeing their non food logistics operations and development of the global logistics strategy.
Outside of work, Mark is a semi-professional photographer and author of several books.
What impresses you the most about CollectPlus?
Personally it’s the focus on our customers and always looking to improve the service. For example we don’t just bask in our good reviews – our team follow up bad reviews and try and implement the learning from all customer experiences.
March 16th 2017 - by @CollectPlus